Problem: The client was experiencing content duplication on their multilingual site when viewing a translated page. The issue occurred after translating a page that included a header content block with a background image and a title. The content appeared twice on the front end, although it was correct in the page builder.
Solution: 1. The client identified that the header content block was being duplicated along with the page translation, causing the content to appear twice. 2. To resolve the issue, the client created a new header content block in the target language instead of relying on the automatic translation. This prevented the duplication of the header content block. 3. For content headers that include code to handle strings, the client supposed that duplicating the page in another language might not be straightforward due to this complexity.
If you're experiencing a similar issue with content duplication after translating your pages, we recommend creating separate content blocks for each language to ensure that the translations do not cause duplication. If this solution doesn't seem relevant to your situation, please open a new support ticket with us, and we'll be happy to assist you further.
Problem:
The client was getting this error when he tried to update WPML to the latest version: "Unable to parse data from service response"
Solution:
This shouldn't happen. In this case, there was an issue coming from our server security settings and our Systems team solved it quickly. Please report this quickly if you are encountering this error and we will try to help as soon as possible.
Problem:
The user encountered a fatal error when trying to activate "sitepress-multilingual-cms" plugin. The error message mentioned an "InvalidArgumentException" related to post_nav_menu_item. The user followed the steps in the provided tutorial but couldn't find the WPML section in the admin. Deleting the database did not resolve the issue.
Later, the user faced another problem where translated footer widgets were duplicating in Spanish and English. Access was provided, and the user resolved the issue independently.