Archivo del foro de soporte

Problema:
Si estás experimentando un icono de WPML en la barra de administración con un círculo azul y el dibujo de una rueda de engranaje que gira eternamente, acompañado del texto en hover 'processing media of posts, 0/111, 0%', esto indica un trabajo atascado en la base de datos.
Solución:
Para resolver este problema, recomendamos los siguientes pasos:
1. Instala el plugin Adminer para acceder a tu base de datos.
2. Navega a la tabla

icl_background_task

.
3. Elimina el trabajo atascado relacionado con la traducción de medios.
Después de realizar estos pasos, el icono debería desaparecer de la barra de administración.

Es posible que esta solución pueda ser irrelevante si ya está desactualizada o no se aplica a tu caso. Te recomendamos revisar los problemas conocidos, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Si el problema persiste, por favor, abre un nuevo ticket de soporte.

Problem:
The client, Sven, reported an issue with excessive resource usage in the database and a problem with the translation of author meta descriptions in a Divi theme WordPress site. The author's meta description was not translating correctly, although the author's title was.
Solution:
We performed several troubleshooting steps. For the performance issue, we suggested:
1. Visit the WPML String Translation page at WPML String Translation
2. Select and delete a significant number of strings to see if this resolves the performance issue.
3. Deactivate the caching plugin as strings can only be deleted after the cache is cleared.
For the issue with the author's meta description not translating, we provided a workaround involving editing a PHP file in the Divi theme:
- Create a backup of the entire site
- Navigate to ...wp-content/themes/Divi/includes/builder/feature/dynamic-content.php
- Locate line 1026 and replace:

if ( $post ) {
	$author = get_userdata( $post->post_author );
} elseif ( is_author() ) {

with:

if ( $post ) {
	$author = get_userdata( $post->post_author );
	if ( class_exists('Sitepress') ) { 
		$author->description = get_the_author_meta('description', $author->ID);
	}
} elseif ( is_author() ) {

- Save the changes and check the results.

If these solutions do not resolve your issues or seem outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Spanish Support Forum.