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This topic contains 5 replies, has 3 voices.

Last updated by Carlos Rojas 1 year, 5 months ago.

Assigned support staff: Carlos Rojas.

Author Posts
April 27, 2018 at 3:04 am #1849467

hiroshit-4

today, i got error message, "unable to load WPML data"

How can I fix this bug?

please see the bug info FYR.

April 29, 2018 at 3:20 pm #1884017

Andrés
Supporter

Languages: English (English ) Spanish (Español ) French (Français )

Timezone: Europe/Paris (GMT+02:00)

Hello there,

Welcome to WPML support forum.

While one of my teammates takes care of your case I will provide you with the first debugging steps.

Could you please tell us how to reproduce this situation or where do you see that error? If you can add a screenshot it would be better.

Let us know if it helps.
Andrés

May 1, 2018 at 1:31 am #1907202

hiroshit-4

i got this error on plugin page on wordpress.

do you have any ideas what causes this issue?

Thank you

May 1, 2018 at 5:59 pm #1916371

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hello,
My name is Carlos and I will be taking this ticket.

I would like to ask you to provide the information that appears when you click on the 'Detailed error log' link.

Best regards,
Carlos

May 9, 2018 at 9:51 am #2048320

hiroshit-4

i still got an error message on wordpress dashboard, then my wordpress limit shows 40M, is this affecting shows that error?

im ive already contacted my hosting to increase php limit to 265M
and what is the difference between wordpress limit and php limit?

and how can I increase wordpress limit?

Thank you

May 9, 2018 at 2:14 pm #2053900

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi,
Thank you very much for your feedback.

The minimal requirements for WPML is 128M for the WordPress memory limit.

You can add this to wp-config.php to increase WP memory:

/** Memory Limit */
define('WP_MEMORY_LIMIT', '128M');
define( 'WP_MAX_MEMORY_LIMIT', '128M' );

- Add it above the line /* That's all, stop editing! Happy blogging. */

The difference between both limits is that the PHP limit is the maximum that the hosting can use, and the WordPress limit is the maximum that the site can use.

Note: I can't see the attached image in your latest message. Could you upload it again?

Regards,
Carlos

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