When using ElasticPress the translated search page doesn't show results

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Supporter timezone: Asia/Jerusalem (GMT+03:00)

Tagged: Compatibility

This topic contains 13 replies, has 1 voice.

Last updated by Itamar 3 hours, 8 minutes ago.

Assisted by: Itamar.

Author	Posts
May 23, 2025 at 5:33 am #17064167
ahmedS-9	Background of the issue: We installed ElasticPress. I am trying to search in the second language page on my WordPress site. Symptoms: When using ElasticPress, the translated search page doesn't show results. I expected to see output on the search page, but instead, I got 'Nothing was found'. Questions: Why doesn't the translated search page show results when using ElasticPress? How can I get the expected output on the search page in the second language? Note: We already installed and activated "WPML ElasticPress" plugin and enabled the integration in ElasticPress plugin
May 26, 2025 at 1:00 pm #17073426
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, I'll continue to help you with this issue. Please go to WPML -> Languages -> Language filtering for AJAX operations. If the option 'Store a language cookie to support language filtering for AJAX' is unselected, please select it and click the Save button. Then, please check if it helps. Furthermore, please update WPML to its latest version to check if it helps to fix the problem. We've just released WPML version 4.7.5. Besides, we cannot access your site, and the details you gave us are not working. We're getting: ERROR: The username or password you entered is incorrect. Please see the attached screenshot. Also, please share your site's Debug information if you need further help with this issue. You can read about it here. http://wpml.org/faq/provide-debug-information-faster-support/ If you need further help with this, please share the access details to your site with me. I'm enabling a private message for the following reply. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - - Please backup the site files and database before providing us access. -- -- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.-- Regards, Itamar.
May 29, 2025 at 10:24 am #17087516
ahmedS-9	Dear support team We are looking forward for your fast response as this issue is totally impacting a core functionality of our website Regards
May 29, 2025 at 1:04 pm #17088149
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, and thanks for the access details. The access details work this time. However, you gave us access with very restricted user privileges. We can only see ElasticPress and WPML admin menu items. And even for WPML, we can access all the areas we need to access. Please see the attached screenshot. We MUST have access with full admin privileges. Please change our user to be an administrator with all the privileges. Please note that my weekend is Friday-Saturday, and I'll be able to continue to check this issue and help you on Sunday. Regards, Itamar.
June 3, 2025 at 3:14 am #17099820
ahmedS-9	Dear Itamar We provided the access last week We also made further checks with the support and ticket https://wpml.org/forums/topic/i-would-like-to-discuss-an-ongoing-issue-with-elasticpress-integration-and-wpml-could-you-please-co/ was opened with the the latest details.. We are looking forward for your fast feedback to solve the problem in whatever ticket. Regards
June 3, 2025 at 9:33 am #17101275
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, I'm in contact with Bigul, my colleague, who is helping you with the other ticket. We want to get our second-tier supporters' help with this issue (and we already have an internal ticket to track your problem). However, you have not provided us access to a full administrator user. Please see the screencast I recorded. hidden link To continue helping you, please update our user to be an administrator with full privileges. If you would like to share access with a new user, I will enable a private message for the following reply. Regards, Itamar.
June 4, 2025 at 5:24 am #17104476
ahmedS-9	Dear Itamar We solved the permissions problem that you were having.. Thanks in advance
June 4, 2025 at 7:12 am #17104734
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, What you provided is still not accessible with an administrator user. Please see the attached screenshot. I asked our second-tier supporter if he could work with the privileges you gave us. I'll update you here once I have his reply. Regards, Itamar.
June 4, 2025 at 6:00 pm #17107810
ahmedS-9	We prepared a new website for which we can get you admin access Please enable the private messages so we can send you the access details if you need it Please we need to solve this problem as soon as possible Thanks in advance
June 4, 2025 at 7:36 pm #17108036
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, If you need further help with this, please share the access details to your site with me. I'm enabling a private message for the following reply. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - - Please backup the site files and database before providing us access. -- -- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.-- Regards, Itamar.
June 5, 2025 at 2:26 am #17108371
ahmedS-9	I added full access details for the new test site Your fast feedback will be highly appreciated!
June 5, 2025 at 7:46 am #17108874
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Thanks. I've passed this information to our second-tier supporters team. We'll keep you updated on any news here. I appreciate your patience. Itamar.
June 7, 2025 at 5:19 am #17115212
ahmedS-9	Yesterday we adjusted something related to ElasticPress license. We are looking forward for your feedback to finalize this issue.
June 9, 2025 at 9:26 am #17117717
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, You wrote to us that you implemented the code we provided: We added the function you previously sent in function.php file to fix the Arabic search problem /wp-content/themes/pointfinder-child-theme/function.php However, we noticed that the active theme is the Pointfinder parent theme, and you placed the code inside the functions.php file of the child theme. Can you please check when the child theme is active, or place this code in the parent theme? Regards, Itamar.