When using ElasticPress the translated search page doesn't show results

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Supporter timezone: Asia/Jerusalem (GMT+03:00)

Tagged: Compatibility

This topic contains 3 replies, has 1 voice.

Last updated by Itamar 1 day, 15 hours ago.

Assisted by: Itamar.

Author	Posts
May 23, 2025 at 5:33 am #17064167
ahmedS-9	Background of the issue: We installed ElasticPress. I am trying to search in the second language page on my WordPress site. Symptoms: When using ElasticPress, the translated search page doesn't show results. I expected to see output on the search page, but instead, I got 'Nothing was found'. Questions: Why doesn't the translated search page show results when using ElasticPress? How can I get the expected output on the search page in the second language? Note: We already installed and activated "WPML ElasticPress" plugin and enabled the integration in ElasticPress plugin
May 26, 2025 at 1:00 pm #17073426
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, I'll continue to help you with this issue. Please go to WPML -> Languages -> Language filtering for AJAX operations. If the option 'Store a language cookie to support language filtering for AJAX' is unselected, please select it and click the Save button. Then, please check if it helps. Furthermore, please update WPML to its latest version to check if it helps to fix the problem. We've just released WPML version 4.7.5. Besides, we cannot access your site, and the details you gave us are not working. We're getting: ERROR: The username or password you entered is incorrect. Please see the attached screenshot. Also, please share your site's Debug information if you need further help with this issue. You can read about it here. http://wpml.org/faq/provide-debug-information-faster-support/ If you need further help with this, please share the access details to your site with me. I'm enabling a private message for the following reply. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - - Please backup the site files and database before providing us access. -- -- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.-- Regards, Itamar.
May 29, 2025 at 10:24 am #17087516
ahmedS-9	Dear support team We are looking forward for your fast response as this issue is totally impacting a core functionality of our website Regards
May 29, 2025 at 1:04 pm #17088149
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, and thanks for the access details. The access details work this time. However, you gave us access with very restricted user privileges. We can only see ElasticPress and WPML admin menu items. And even for WPML, we can access all the areas we need to access. Please see the attached screenshot. We MUST have access with full admin privileges. Please change our user to be an administrator with all the privileges. Please note that my weekend is Friday-Saturday, and I'll be able to continue to check this issue and help you on Sunday. Regards, Itamar.