Problem: The client is experiencing a critical error when attempting to use the advanced editor for translating a page from English to French. The error message indicates a missing site key and issues with the WPML Translation Editor, potentially due to conflicts with hidden builder metadata or cached layout data from Visual Composer. Solution: We recommend creating a new page and manually copying the content from the problematic page to the new one. This approach often helps clear out any residual builder metadata that might be causing the issue. If this solution does not resolve the problem or if it seems outdated or irrelevant to your current setup, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If issues persist, we highly recommend opening a new support ticket for further assistance.
Problem: After a recent WPML update, you are unable to manually translate products in WooCommerce. When attempting to translate, you encounter an error stating 'The translator could not be assigned to the job,' and you are redirected to the 'translation queue' page instead of the product edit page. Solution: This issue is due to missing fields in the database table wp_icl_translate_job. To resolve this, please ensure you back up your entire server first for safety. Then, run the following database query to add the necessary fields:
ALTER TABLE `wp_icl_translate_job`
ADD `wpml_words_to_translate_count` int unsigned NULL,
ADD `wpml_automatic_translation_costs` int unsigned NULL AFTER `wpml_words_to_translate_count`;
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking for related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should the problem persist, please do not hesitate to open a new support ticket with us for further assistance.
Problem: The client's website, with a default language of German, was experiencing issues with mismatched product counts across other languages (Spanish, English, and French). Additionally, the translation process was getting stuck at 12 products. Solution: 1. We discovered that some products set to 'Draft' in translations were causing the mismatch. We advised the client to: - Go to products. - Switch to the secondary language and check for 'Draft' status. - Change the status to 'Publish' either by 'edit-> publish' or 'quick edit-> publish'. - Ensure all products have the correct status. 2. For the translation getting stuck, it was due to an invalid site key: - Visit the account page at https://wpml.org/account/sites/ - Delete the old key. - Unregister and re-register WPML on the site to get a new key. 3. We also optimized SQL queries and tweaked the code to improve performance and resolve server errors. Reference for code changes can be found here: https://wpml.org/errata/possible-performance-issue-highlighted-by-unexpected-calls-to-gzuncompress/
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.
