Problème : Vous tentez d'activer la traduction automatique sur votre site WordPress et recevez un message vous demandant de mapper les langues existantes à des langues réelles, même après avoir effectué cette opération. Solution : Si vous rencontrez ce problème, nous vous recommandons de vérifier le moteur de traduction que vous utilisez actuellement. Si c'est le moteur WPML PTC, essayez de le remplacer par DeepL ou un autre moteur disponible dans WPML > Paramètres. Cela pourrait résoudre le problème de message persistant.
Si cette solution ne s'avère pas pertinente pour votre cas, soit parce qu'elle est obsolète, soit parce qu'elle ne correspond pas à votre situation, nous vous conseillons vivement de consulter la page des problèmes connus, de vérifier la version du correctif permanent et de confirmer que vous avez installé les dernières versions des thèmes et plugins. N'hésitez pas à ouvrir un nouveau ticket de support si le problème persiste. Vous pouvez le faire via notre forum de support.
Problem: The client has 46,000 prepaid credits assigned to their site, which are visible under Sites Using Prepaid Credits in their WPML.org account. However, within WordPress (WPML → Translation Management → Automatic Translation), the system does not recognize these credits and prompts the client to purchase more. Despite attempts to deregister/re-register the site, reassign credits, and clear caches, the issue persists. Solution: We first asked the client to navigate to WPML > Support > Troubleshooting and share the Advanced Translation Editor ID to identify any issues with multiple activations that might have affected the credit assignment. After receiving the necessary information, we corrected the issue on our server. We recommend the client to check their WordPress dashboard now to confirm that the credits are now properly recognized.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should the problem persist, please do not hesitate to open a new support ticket at WPML support forum for further assistance.
Problem: The client was experiencing an issue where the Translation Jobs page displayed the error 'Jobs could not be loaded' due to a 'Division by zero' error in the WPML plugin code. This issue occurred after starting a manual translation job, which set the job status to 'in progress' and then closing the tab. Solution: We recommended checking and applying workarounds from similar forum threads:
The client confirmed that updating the status of all jobs from 'in progress' to 'finished' temporarily resolved the issue. We also suggested using a sandbox environment for further testing and to monitor if the issue reoccurs, especially after updates.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: El cliente está intentando traducir las categorías al castellano en su sitio de producción, pero el sistema aún detecta el dominio de desarrollo como principal, lo que causa errores 404 en las categorías traducidas. El cliente desea eliminar completamente el dominio de desarrollo y asegurarse de que el dominio de producción sea reconocido como el principal. Solution: Primero, asegúrate de haber creado una copia de seguridad del sitio completo que puedas restaurar en caso de ser necesario. Luego, hemos realizado troubleshooting en el sitio, traduciendo el slug de los productos que estaba sin traducir. Verifica si el problema persiste y, en caso de encontrarlo, comparte la URL para un análisis más detallado.
Si esta solución no resuelve tu problema o parece ser irrelevante debido a actualizaciones o diferencias en tu caso, te recomendamos abrir un nuevo ticket de soporte. También es altamente recomendable que revises los problemas conocidos y confirmes que tienes instaladas las últimas versiones de temas y plugins. Para asistencia adicional, visita nuestro foro de soporte.
