ATE

Problem:
The client created a new page and is trying to translate it using WPML, but one block is missing during the translation process.
Solution:
If you're experiencing a missing block when trying to translate a page, we recommend you try the following steps:
1. Open the default language page in Edit mode.
2. Make a small change, such as adding a space or a '+' sign in your page/post title.
3. Update the page by pressing the “Update” button.
4. Remove the small change you made in step 2.
5. Update the page again.
6. Open the translated page in the WPML Translation Editor and check if the missing content appears for translation.
If the issue persists, we suggest providing temporary access (WP-Admin and FTP Login info) to your site, preferably a staging site, so we can further investigate and debug the issue. Please ensure to back up your database and website before providing access. We may need to deactivate and reactivate plugins and the theme, and change configurations on your site, which is why a backup is crucial.

This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML support forum.