Problem: The client needed to identify the domain associated with a payment failure notification for WPML's automatic translation service. The notification email did not specify which of the multiple client sites was affected, making it difficult to address the issue. Solution: We advised the client to check the domain with the payment issue by navigating to WPML -> Translation Management -> Tools tab. Meanwhile, we escalated the issue to our second tier of support for further investigation and to ensure future notifications include the domain information. Additionally, we identified the specific site with the payment issue as https://tech-automation.dk/. We also discovered a problem with the payment method and advised the client to contact their bank as retries would not succeed.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problem: You are working on a site under development and trying to translate pages using WPML. You encounter a white blank page when attempting to translate pages, and the update process gets stuck. Additionally, an AMS Server Communication error "Active record not found" appears in the support logs. Solution: If you're experiencing this issue, we recommend ensuring that all admin users and translators (all users with access to ATE) have a valid firstname, lastname, and e-mail address in their profiles. This usually should solve the error.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is unable to translate the 'Contact Us' Gravity Form into Chinese using WPML. The form does not appear in WPML > Translation, and attempts to send a Translate Job or duplicate the content were unsuccessful. Solution: 1. Ensure that the form is correctly set up in WPML's Translation Management. If it's not appearing, resend the form for translation from the Translation Management dashboard. 2. To handle fields that do not require translation, such as 'Country' and 'Port', use the copy icon in the Advanced Translation Editor to manually copy these fields. 3. If issues persist, such as missing dropdown options or styling issues, check for custom CSS that might be affecting the display and adjust as necessary in WP > Appearance > Customize > Additional CSS.
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problema: Il cliente desidera convertire tutti i link assoluti delle traduzioni in link relativi, come nella lingua originale (italiano). Dopo aver utilizzato la traduzione delle stringhe per modificare i link in ogni lingua, i link rimangono nella forma assoluta. Soluzione: I link interni di base non sono modificabili e vengono tradotti automaticamente. I link relativi, quando tradotti, diventano assoluti e questo comportamento non può essere modificato. Per lo slug non tradotto, si tratta di un bug che verrà risolto nella prossima versione dell'editor di traduzione. Al momento, se possibile, si consiglia di utilizzare i link assoluti come soluzione alternativa.
Se questa soluzione non risolve il problema o se sembra non essere più attuale, ti consigliamo di aprire un nuovo ticket di supporto. Ti raccomandiamo inoltre di consultare la pagina dei problemi noti per verificare la versione della correzione permanente e confermare che hai installato le ultime versioni di temi e plugin. Per ulteriore assistenza, visita il forum di supporto WPML.
Problem: El cliente experimenta problemas con la traducción de textos en botones y enlaces como 'Continue reading', que se insertan desde la sección 'Apariencia > Personalización' en WordPress. Aunque inicialmente se ingresan en inglés, cambian automáticamente al español o alemán después de realizar modificaciones en la apariencia. El cliente sospecha que esto podría deberse a que el idioma de su perfil de administrador es español, mientras que el idioma predeterminado del sitio es inglés.
Solution: Para resolver este problema, recomendamos seguir estos pasos: 1. Asegúrate de que estás trabajando desde el idioma predeterminado de la página al hacer cambios en 'Apariencia > Personalizar'. 2. Cambia temporalmente tu perfil a inglés en 'Usuarios > Perfil' para mantener la consistencia mientras trabajas. 3. Revisa y configura las traducciones globales en WPML > Traducción de cadenas. Busca el texto del botón o el enlace y asegúrate de que las traducciones estén correctas para todos los idiomas. 4. Excluye WPML del caché interno para evitar problemas con datos cacheados. 5. Si es necesario, desactiva WPML temporalmente al personalizar el tema.
Si después de seguir estos pasos el problema persiste, te recomendamos revisar la documentación de WPML sobre la traducción de textos de administración en este enlace y cómo cambiar el idioma fuente de las cadenas en este otro enlace.
Si la solución propuesta no resuelve el problema o si la información proporcionada se ha vuelto obsoleta, te recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos en https://wpml.org/known-issues/ y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para asistencia adicional, visita nuestro foro de soporte en https://wpml.org/forums/forum/spanish-support/.
