Problem: The client reported that after removing a key to generate a new one for their test environment, the credits were also removed. Despite flushing the cache, the credits still appeared incorrectly, showing the production environment's credits instead of the test environment's. Solution: We advised the client to flush all cache memory again as the hosting provider, Kinsta, uses aggressive caching which might cause delays in updating the changes. We also requested the client to provide access credentials so we could directly verify and adjust the credits on the site.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through our support forum at https://wpml.org/forums/forum/english-support/.
Problem: The client is unable to use AI translation credits despite having them assigned, as the settings indicate no credits available and automatic translations cannot proceed. Solution: 1. Log in to your wpml.org account and navigate to the Sites page. 2. Delete the site key for https://dev.mid-century-design.com by clicking the trash icon, which will return the assigned credits to your WPML.org account. More details can be found in this documentation: Why credits may be missing and how to fix it. 3. Log in to https://dev.mid-century-design.com, navigate to Plugins > Add New > Commercial tab, and click 'Unregister WPML from this site' if available. 4. Click 'Register WPML' and then 'Get a key for this site'. 5. After generating the key, assign the credits using the popup and confirm the assigned credits in WPML > Translation Dashboard > Translation Tools. 6. Copy the key, paste it back into the input box, and press the Register button. Additionally, our 2nd tier team has applied a fix to your account and the related ATE setup. Please clear your browser cache and test the issue again.
If the problem persists or the solution seems outdated or irrelevant, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
Problem: The client changed their website URL from flagland.be to flagland.fr and their WPML translation credits did not transfer to the new URL. Solution: We recommend following these steps to resolve the issue: 1. Go to your wpml.org account → Registered Sites and remove the existing site key for this website. 2. In your WordPress dashboard, go to Plugins → Add New → Commercial tab and click 'Unregister WPML from this site'. 3. Once the page reloads, click 'Register WPML'. When prompted, choose 'Get a key for this site'. 4. In your wpml.org account, complete the site key wizard and make sure to set the site type to Production. 5. Copy the newly generated site key and paste it into the Commercial tab in your WordPress dashboard. 6. Finally, go back to wpml.org and reassign your automatic translation credits to the new site key. The credits should be available again and can be reassigned.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
