Problem: The client is using ACF Pro with a Gallery field set to 'Hide from library', which works correctly in the primary language by hiding images from the WP Media Library. However, in the secondary language (Swedish), the images are still visible in the media library. Solution: We first clarified that the 'Hide from library' feature might be misunderstood as it is intended to limit file selection to those uploaded to the post, not hide them from the Media Library entirely. We also identified that the 'Frontend Admin' plugin, which is not compatible with WPML, might be causing the issue. We recommended contacting the plugin author to request compatibility with WPML through our Go Global program (https://wpml.org/documentation/support/go-global-program/).
If this solution does not resolve your issue or seems irrelevant, we highly recommend checking related known issues (https://wpml.org/known-issues/), verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client is experiencing issues with the 'Ultimate Member' plugin where translations are not being applied unless specific language files are removed. This issue persists even after downgrading WordPress to a version lower than 6.5, and updating plugins did not resolve the problem.
Solution: We recommend the following steps: 1. Ensure you have a full backup of your website and database. 2. Update WordPress, WPML plugins, all other plugins, and your theme to their latest versions. 3. If the problem persists, it appears that the 'Ultimate Member' plugin is not compatible with WPML. We suggest contacting the plugin author to request a compatibility update. You can provide them with resources to help achieve compatibility with WPML: - WPML support for developers - Achieving WPML compatibility for themes and plugins - WPML Go Global program
If these steps do not resolve your issue, or if the solution becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem still persists, please open a new support ticket with us for further assistance.
Problem: Sie versuchen, Ihre Webseite mit WPML zu übersetzen, verwenden jedoch das LAY Theme, das mit Projekten und nicht mit Seiten arbeitet. Sie haben festgestellt, dass nur der Titel übersetzt wird, während der Rest der Webseite leer bleibt und neu angelegt werden müsste. Lösung: Das von Ihnen verwendete LAY Theme ist derzeit nicht in WPMLs Verzeichnis der kompatiblen Themes gelistet. Sie können dies überprüfen unter: https://wpml.org/theme/. Es könnte sich um ein Kompatibilitätsproblem handeln. Das Theme verwendet einen anderen Editor mit eigenen Elementen, und es ist unklar, ob diese Elemente im Backend als Shortcodes oder anders dargestellt werden. Wir empfehlen, die Theme-Support-Team zu kontaktieren und um Unterstützung bei der Übersetzung der Inhalte zu bitten. Außerdem könnten Sie das Theme-Entwicklerteam bitten, am Go-global-Programm von WPML teilzunehmen, um die Kompatibilität zu verbessern. Weitere Informationen zum Go-global-Programm finden Sie hier: https://wpml.org/documentation/support/go-global-program/. Falls diese Lösung nicht relevant ist, weil sie veraltet ist oder nicht auf Ihren Fall zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu öffnen. Wir empfehlen auch, die Seite mit bekannten Problemen zu überprüfen (https://wpml.org/known-issues/), die Version der dauerhaften Lösung zu überprüfen und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben.
Problem: The client is experiencing issues with the 'WooCommerce Quantity Discounts, Rules & Swatches' plugin on their multilanguage site using WPML. While the discount rules work correctly on the default English version of the site, they do not apply correctly on the translated versions of the product pages. Additionally, the second price option is not selected by default in the foreign languages as it is in English. Solution: We resolved the issue by ensuring that the discount rule values are copied to other languages: 1. Navigate to WPML > Settings > Custom Fields Translation and click on "Show system fields". 2. Search for the field "_wqm_tiers" and set the preference to "Copy", then save the changes. 3. Edit the product in the English language and click on Update to apply these changes to the translations. For the issue of the default quantity option not being selected, follow these steps: 1. Set the custom field "_wqm_settings" preference to "Translate". 2. Update the product in the original language and its translation to ensure the default quantity option is copied to the translated product pages. Refer to the documentation on translating custom fields for more details. Note: The 'WooCommerce Quantity Discounts, Rules & Swatches' plugin is not listed in our compatible plugins directory. We recommend contacting the plugin author to join our Go Global program to ensure full compatibility with WPML. Learn more about the program here: Go Global program.
If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket at WPML support forum.
Problem: If you're experiencing issues with MyListing theme where images are not appearing under the correct language, this might be due to a compatibility issue between the theme and WPML. Solution: We recommend contacting the theme author and inviting them to join our GoGlobal program. Our compatibility team will be glad to assist in making their product WPML compatible. This collaboration can help resolve the issue.
If this solution does not apply to your case, or if it seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket for further assistance.
Problem: The client reported that while duplicating booking objects (Custom Post Type) on their multilingual website, the tours page displayed correctly in French and English, but no content was shown in Italian and German. Solution: We discovered that the issue was related to the settings of the BABE plugin not being consistent across different languages. To resolve this, we advised the client to: 1. Navigate to BA Settings > General tab. 2. Switch to the Italian language. 3. Set the option
Return search results without checking availability if no dates are specified
from 'No' to 'Yes'. 4. Save the changes. This adjustment ensures that the plugin's behavior aligns across all languages, as it supports saving options per language.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, please feel free to open a new support ticket for further assistance at WPML support forum.
Problem: The client is unable to translate a contact form created with the Metform plugin and Elementor widgets on their multilingual site. Solution: A. Translate the form content: 1. Navigate to WPML > Settings > Post Types Translation and set the post type "metform-form" to Translatable. 2. Go to WPML > Settings > Custom XML Configuration and add the following code to translate the form fields:
3. Visit Metform > Forms and translate the form titled "New Form # 1693676945". B. Translate the widget form on the contact page: 1. Follow step 2 above to add a custom XML code to translate the form ID:
2. Switch to the English language in Metform to retrieve the form ID from the URL, which is 2710. 3. Add the following PHP code to the file functions.php in the theme folder to make the number translatable in the Advanced Translation Editor:
4. Update the contact page and its translation. 5. In the Advanced Translation Editor, search for the form ID and translate it. Now, the form should appear translated on the frontend. Refer to the documentation for further details:
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. Also, check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
