Problem: The client is trying to translate the footer of their website using WPML, but the translated footer does not appear. Solution: We noticed that the footer is generated from the 'wdt_footers' post type and assigned using the footer meta box inside the page edit screen. It seems there might be a compatibility issue between the 'Neytri' theme and WPML, as this theme is not listed in our verified compatibility theme list (verified compatibility theme list). We recommend contacting the theme author to inquire about compatibility fixes or to encourage them to join our Go Global Program (Go Global Program). Alternatively, you could:
Create the footer using the Elementor Pro plugin from the Templates >> Theme builder page and display it on any or all pages using conditions. More details can be found here: Elementor header-footer builder.
Open the default language page in Edit mode, disable the WPML Translation Editor from the Languages metabox, open the secondary language page in the default WP Editor, select the correct language Footer from the Footer metabox, and press the Update button. More details can be found here: using different translation editors.
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues (known issues), verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is experiencing an issue where the font changes from Noto Serif Georgian to Roboto when switching from the Georgian version to the English version of their multilingual website. Solution: 1. Navigate to WPML -> String Translation and use the search field to look for the font name strings. Ensure all instances, especially those under 'admin_texts' in the domain name, are translated. 2. If the font issue persists, go to the bottom of the String Translation page and click on 'Translate texts in admin screens'. Search for the font string in the admin texts, add it for translation, and translate it. 3. If these steps do not resolve the issue, it might be necessary to manually set the font via CSS for different elements like
p
,
h
tags, etc., to ensure it displays correctly in both languages. 4. Since the theme used is not officially compatible with WPML, consider contacting the theme author for further assistance or to make the theme compatible through our GoGlobal program: https://wpml.org/documentation/support/go-global-program/
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket for further assistance.
Problem: The client's plugin developer is encountering an issue with the
flush_rewrite_rules()
function when deactivating a plugin, which conflicts with WPML, leading to a 500 error. The developer has temporarily commented out this function in the plugin's deactivation hook to avoid the error. Solution: We recommend that the plugin developer joins the WPML Go Global Program to collaborate directly with our team for a compatible solution. Details about the program can be found here.
If this solution is outdated or does not apply to your case, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If issues persist, we highly recommend opening a new support ticket here.
