WCML

Problem:
The client is experiencing issues with automatic translations not covering the entire website and products in some languages not being able to be added to the cart. Specifically, the client mentioned that on the staging site, the 'add to cart' button was unresponsive, and on the production site, the quantity appeared as 0 instead of replicating the main language quantity.
Solution:
We reviewed the client's staging site and confirmed that the issue with adding products to the cart was not present in all languages, but only when the stock quantity for certain product variations was set to "0".

We advised the client to check the original product in the WordPress Editor and ensure that the stock quantities are correctly set for all variations. If the stock is not empty, the product should be addable to the cart in all configured languages.

In case the stock is not synced then it might be that systems fields have been altered at WPML > Settings > Custom Field Translation. We recommended ensuring that the WPML configuration changes made to 'copy' settings are correctly applied across all environments for fields like "_stock" to maintain consistent behavior.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please do not hesitate to open a new support ticket with us for further assistance.

Problem:
If you're experiencing issues where product category images are not the same height across different language versions of your site, it might be due to custom CSS not being applied to the translated template.
Solution:
We recommend checking your default language category template for any custom CSS. If found, ensure this CSS is also added to the translated templates. Alternatively, for better management and consistency, add your custom CSS in a centralized location such as Elementor > Custom code, or Appearance > Customize > Additional CSS. Here is an example of CSS that you might need to apply:

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.

Problem:
Sie versuchen, die Produktverfügbarkeit auf Ihrer Produktseite korrekt zu übernehmen, wenn Sie von der Sprache DE auf FR wechseln. Die Verfügbarkeit wird jedoch nicht wie erwartet übernommen und zeigt stattdessen unterschiedliche Verfügbarkeiten an.
Solution:
Um das Problem zu beheben, sollten Sie das Produkt in der französischen Version löschen und dann neu übersetzen. Hier sind die Schritte, die Sie befolgen sollten:
1) Öffnen Sie die Produktbearbeitungsseite in Französisch durch diesen Link: Produktbearbeitungsseite
2) Löschen Sie das Produkt in der rechten Sidebar, wie Sie es mit einem normalen WordPress Post, Seite oder Produkt tun würden.
3) Leeren Sie den Papierkorb.
4) Übersetzen Sie das Produkt erneut.

Falls diese Lösung veraltet ist oder nicht auf Ihr Problem zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen. Überprüfen Sie auch die bekannten Probleme, bestätigen Sie die Version der dauerhaften Lösung und stellen Sie sicher, dass Sie die neuesten Versionen Ihrer Themes und Plugins installiert haben. Für weitere Unterstützung besuchen Sie bitte unser Support-Forum.

Problem:
You updated the price of some products on your website, but the updated price is not reflected in all languages, causing a mix of old and new prices in the translations.
Solution:
1. Ensure you have a backup of your staging database.
2. Access your staging site database via phpMyAdmin.
3. Navigate to the SQL tab and execute the following SQL command:

4. After running the SQL command, re-save the product to check if the issue persists.
If you are unsure about performing these steps, consider asking your hosting support for assistance or contact us for further help.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.