[Résolu] Issue with Menu and Image Display When Switching Languages on WPML and Elementor

Hello,

Thank you for contacting WPML support team,

As part of our support policy and to keep our forum easy to access for our other users, we recommend handeling one issue per ticket/chat.

That is why we should first focus on the Navigation menu issue.

Here is what see when I check your website : lien caché

it seems to be translated correctly and all images are working, please let me know if the issue persists and where to go to see it.

Furthermore, we would like to ask you to enable debug information for this matter, which will provide us with more insights about your website. You may refer to this link for instructions on how to do this: http://wpml.org/faq/provide-debug-information-faster-support/

Looking forward to your response.

Hello,

I see that the menu text isn't translated,

Have you translted your menus using WPML? here is a documentation on how to translate menus : https://wpml.org/documentation/getting-started-guide/translating-menus/

If it is translated and you still find an issue, I would like to ask for temporary access to your test site’s wp-admin.

If necessary, I may need to replicate your site locally. To do this, I will temporarily install a plugin called “Duplicator” on your site, which will enable me to create a copy of your site and its content. Once the problem has been resolved, I will delete the local site. Please let me know if you agree to this.

It is important to note that you should back up your site and database before proceeding, and you can use a plugin like Duplicator for this purpose. Here’s a link to the plugin: http://wordpress.org/plugins/duplicator/

If you do not see the form below, please do not enter your credentials as they will be publicly exposed:

lien caché

For your privacy and security, please ensure that you make your reply a private one.

Best regards,

Hello,

Unfortunately, the access you shared isn't working, it says : ERROR: The username or password you entered is incorrect. Lost your password?

I have opened another private reply, please check the credentials and send it again,

Best,

Hello,

This URL is coming from the Mega menu widget made by unlimited-elements, I could see that they are compatible with WPML and that there shouldn't be any further configuration required for it to work : lien caché

However, we last tested this plugin on: November 28, 2023 , a lot could have changed in term of the updates of this plugin since then and I think it could be a compatibility issue.

I have tried to register this widget like this but it didn't work : https://wpml.org/documentation/related-projects/wpml-compatibility-test-tools-plugin/registering-custom-elementor-widgets-for-translation/

To better find the cause of this issue, could you please open the link below, it will redirect you to a fresh WP installation with WPML, install unlimited-elements plugin on it with elementor and recreate the issue there? i could then contact our compatibility team and potentially contact the makers of this plugin to adjust the code :

lien caché

Please let me know once done.

Best,