Problem: The client reported two issues: first, some product images on the Arabic version of their site were missing even though they were present on the English version. Second, product bundles displayed correctly in English but showed no products when switching to Arabic. Solution: For the first issue, the client resolved it by bulk uploading the product image URLs again for the Arabic products. For the second issue regarding product bundles not displaying in Arabic, we recommend checking the synchronization settings in WPML for product bundles and ensuring that all necessary data and translations are correctly linked and uploaded. If you're experiencing similar issues, we recommend verifying your synchronization settings and re-uploading any missing data.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client was trying to reconnect to a live chat session and noticed that the page was not fully translated, with only parts of it appearing in the intended language. Solution: We could not reproduce the issue by creating similar conditions on a test copy of the site. To address the translation inconsistency, we recommend the following steps: 1. Navigate to WPML > Support and click on Troubleshooting. 2. In the first option, select "Products" from the drop-down menu and click "Synchronize post taxonomies". This process might take some time due to the large number of products. Please wait for a success message to confirm completion.
If this does not resolve the issue, we ask the client to provide a detailed step-by-step description of how to recreate the problem, which will help us further diagnose and resolve the issue.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: If you're experiencing a fatal error when trying to activate the WPML plugin on your WordPress site, it might be due to a conflict with another plugin or a previous installation. Solution: First, we recommend enabling the WordPress debug log to identify the specific error. You can do this by adding the following lines to your
After updating the file, try to activate the plugin again and check the
/wp-content/debug.log
for any specific error messages. If the issue persists, follow these steps: 1. Make a full backup of your site. 2. Access your database and go to the wp_options table. 3. Locate and delete the icl_sitepress_settings key. 4. Try reinstalling and activating the WPML plugin. If these steps do not resolve the issue, it might be due to a redirect set by another plugin, such as Yoast SEO. Check the Redirects section in Yoast SEO and remove any unnecessary redirects.
Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
