Problem: The client is experiencing issues with translating prices for products on their website and is considering canceling their subscription due to unresolved issues. Solution: We recommend checking the issue in a staging environment using a default theme, such as Twenty Twenty-One, to determine if the problem persists. This process helps to identify if the issue is related to the theme. If the problem still occurs, the client should open the product and switch to the secondary language using the Backend language switcher to confirm if a price is set for that language.
If this solution does not seem relevant, we encourage the client to open a new support ticket for further assistance. For additional support, please visit the WPML support forum.
