Problem: The client is using the Astra theme for a blog and encounters an issue where the "Read More" buttons disappear in translated languages despite translating all related strings. Additionally, there are concerns about memory limits being overridden and not meeting WPML's requirements. Solution: For the "Read More" button issue, ensure that the string is not mistakenly translated in WPML > String Translation. Specifically, if the string refers to a setting or slug that might occur in a string called'[astra-settings][blog-post-structure]4' with the value 'read-more' should have the same value across all languages. If there are duplicate strings, such as those from 'Astra Addon', they should be deleted to prevent overwriting.
Regarding the memory limit, the WP_MEMORY_LIMIT should be increased to at least 256M for WPML to function properly. This can be done by adding the following line of code to the wp-config.php file:
define('WP_MEMORY_LIMIT', '256M');
Place this line just before the comment:
// That's all, stop editing! Happy blogging.
If the WP_MAX_MEMORY_LIMIT needs adjustment, it can be set by adding:
define('WP_MAX_MEMORY_LIMIT', '1024M');
to the wp-config.php file. This setting might be currently influenced by the server's php.ini settings.
If these solutions do not resolve the issues or if the settings do not update as expected, it is advisable to contact the hosting provider to ensure that the server configurations allow these changes. Additionally, if problems persist or if the solution seems outdated or irrelevant, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket for further assistance at WPML support forum.
Problem: After adding French as a new language on your website using WPML, you noticed that WPML functionalities like the language switcher and flags disappeared on the translated French page. Additionally, the translated footer did not display. Solution: The issue was related to the mismatch between the translated theme option for the Footer in WPML String Translation and the slug of the footer template. We adjusted the slug of the French footer to match the string used on String Translation to translate the theme option, which resolved the footer display issue. The Quick Edit option is useful for adjusting the slug.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client was experiencing a conflict between the WPML Multilingual CMS plugin and TutorLMS when updating from version 3.4.2 to 3.5.0, which interfered with TutorLMS functionalities and damaged some features.
Solution: We recommended creating a staging site using the WPStaging plugin to safely test without affecting the live site. The client increased the WP memory limit to 256M as per our instructions. After testing in a minimal setup by deactivating non-essential plugins and activating them one by one, the issue persisted. We then escalated the issue to our 2nd tier support for a deeper investigation. They applied a workaround by modifying the code in
/wp-content/plugins/tutor/classes/Post_types.php
. Specifically, they changed the rewrite slug for quizzes and adjusted the constructor to correctly assign the quiz post type. We advised the client to contact TutorLMS support to ensure these changes remain after updates.
Please note that this solution might be outdated or not applicable to your specific case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
