Problem: The client is unable to proceed with the payment for automatic translation services because they lack the login information for Stripe. They are looking for alternative ways to pay without using Stripe login information. Solution: We recommend the following steps to resolve the issue: 1. Ensure that you have reached the safety limit of €100, which triggers the need for payment before further translations can proceed. 2. Navigate to your pages or posts and select one that requires a lot of content to be translated but hasn't been translated yet. 3. Click the "+" button to add the translation. 4. If you see a message indicating 'not enough credits' with a link to 'Get more credits,' click on this link to be redirected to the payment options. 5. If the issue persists, create a full site backup, update all outdated plugins and themes, especially the WPML plugins, flush all cache memory, and try sending a post/page for automatic translation again from WPML -> Translation Dashboard.
If these steps do not resolve your issue or the solution seems outdated, please visit our known issues page to check for related problems and confirm that you have installed the latest versions of themes and plugins. If necessary, do not hesitate to open a new support ticket at our support forum.
Problem: If you're experiencing issues where texts in your posts or articles revert to the original language (Dutch) after updating them on your site using WPML, this might be due to a 'duplicate' relationship between the translation and the default language. Solution: We recommend checking if there's a 'duplicate' relationship set for the pages where you're facing this issue. You can disable this by going to the translation WordPress edit page and selecting the 'translate independently' button. This adjustment ensures that edits made in the main language do not affect the translations. Additionally, ensure that all your plugins, including WPML, are updated to the latest versions. This can be done by visiting your WordPress admin panel and navigating to the updates section. Here's a guide on how to manage updates: https://wpml.org/documentation/translating-your-contents/displaying-untranslated-content-on-pages-in-secondary-languages/#how-to-convert-a-translation-into-a-duplicate
If these steps do not resolve your issue or the solution seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket for further assistance at WPML support forum.
