Problem: The client is experiencing issues with URL management on their website using WPML, where URLs unexpectedly show the language code 'pt-br' instead of 'pt'. Solution: We noticed that the client is using Portuguese with WPML, where the default language code is 'pt-br'. It's important to verify if 'pt' as a language code was ever configured or used on the website. We recommend checking for any settings or customizations that might have been altered to use 'pt' instead of 'pt-br'. Additionally, we suggest updating the Yoast SEO Premium plugin to the latest version, as it might influence URL behavior. If these steps do not resolve the issue, or if the problem described here seems outdated or not relevant to your current situation, please visit our known issues page at https://wpml.org/known-issues/ and confirm that you have installed the latest versions of themes and plugins. If the issue persists, we highly recommend opening a new support ticket for further assistance at WPML support forum.
Problem: The client is trying to translate author pages on their site using WPML, but the pages are not getting translated. Solution: If you're experiencing issues with translating author pages, it's important to note that these pages are not standard posts or pages and require a different approach for translation. Firstly, you can translate the author's data by following this guide: Translating User Meta Information with WPML.
Additionally, for the language switcher on the author page to function correctly, the author must have at least one post translated into the corresponding languages. Without translated posts, the language switcher will not work as this is the default behavior in WordPress.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
