Problem: You are encountering an internal server error on all pages except the homepage after editing products in the backend. The .htaccess file is automatically modified to include '/en/' as the base, which causes the error. Solution: This is a known issue with WPML, where the .htaccess file gets overwritten with a language folder. We recommend checking the detailed explanation and workaround provided in the WPML FAQ: Why is .htaccess getting overwritten with the language folder on my WPML website?
If this solution does not apply to your case, or if it seems outdated, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through our support forum.
Problem: The 'addresses' and 'Edit account' functionalities in the 'My Account' section do not work in the English language version of the site, although they work in Dutch and German. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Navigate to WPML → String Translation and filter by WP Endpoints. 2. Locate the string "bewerk-adres". 3. Update the English translation from "edit-address" to "edit-addres" (or to something else). This might resolve the issue.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client reported that the German translations for the checkout steps were not appearing correctly, and there was incorrect text displayed when an item was removed from the cart in German. Solution: We resolved the issues by taking the following steps: 1. We scanned the theme for strings using WPML → Theme and Plugin Localization and found that the client needed to translate the individual words in the sequence (Cart -> Checkout -> Complete) separately, rather than the entire sequence as a whole. 2. The incorrect text issue when an item was removed from the German cart was due to a missing placeholder in the translation. We corrected this by ensuring the placeholder was included.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client reported that shipping classes on a product level are not always recognized, leading to incorrect shipping costs. The shipping classes could not be adjusted on a product level across different languages. Solution: We resolved the issue by making a minor modification to the original product and updating the translations. Here are the steps we recommend you try: 1. Select a product as an example. 2. Make a minor modification to the product, such as adding an extra letter, then update the product, and remove the additional letter. 3. Navigate to the WPML translation editor and complete the translations for the required languages. 4. This should ensure that the shipping class is applied correctly across all languages for that product.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, you can open a new support ticket for further assistance at WPML support forum.
Problem: If you're experiencing missing '+' symbols in WPML string translations, it might be due to outdated plugin versions. Solution: We recommend updating your WPML plugin and add-ons to the latest version, currently 4.7.1, to ensure you have all the latest bug fixes and improvements. You can check the latest released versions under My Account -> Downloads on our site. Detailed instructions for updating can be found here. If updates are not visible, you might need to click the 'Check for updates' button in the Plugins → Add New Plugin → Commercial tab. Remember to backup your database before proceeding. If the issue persists after updating, re-upload fresh copies of the WPML plugins through Plugins → Add New.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket.
Problem: You are trying to display color swatches for a product in multiple languages, but they appear only in Dutch and not in German and English, preventing clients from making a choice. Solution: We recommend you go to WPML > Settings > Custom Field Translation and search for the field that controls the swatches. Set this field to "Copy". After this, apply the translation of your product again. For more detailed guidance, please visit Translating Custom Fields documentation.
If this solution does not resolve your issue, it might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
