Problem: The client is experiencing an issue where the automatic translation process is stuck at 0% progress and does not change, despite following initial troubleshooting steps. Additionally, after reactivating the WPML plugin, the client noticed that the site and widgets were not displayed in the 'Translation Management' or 'String Translation' sections. There was also a persistent 'Waiting for Translator' status that could not be cleared, and layout issues in the translated versions of pages.
Solution: We recommended the following steps to resolve the issues: 1. Go to
WPML > Settings
and set the Translation mode to 'Translate what you choose'. 2. Navigate to
WPML > Support > Troubleshooting
and click on several buttons to clear caches and synchronize settings. 3. Change the Translation mode back to 'Translate Everything Automatically' and attempt to translate all content. 4. For the layout issues, we updated the translation preferences of specific fields to 'Copy' to ensure that page settings are correctly applied to translations.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket for further assistance.
