Problem: The client wants to restart the translation of their website without translating the slugs. They are also concerned about whether they will be charged again for the translation and how to handle already translated slugs. Solution: To restart the translation process without affecting the slugs, we recommend performing a WPML reset. This can be done by following the steps outlined here: WPML Reset Guide. For managing slug translations, you can prevent slugs from being translated by following the guidance in this forum post: Stop Slug Translation. Additionally, to edit an already translated slug, use the quick edit options as detailed here: Change WordPress Page Slug and here for taxonomies: Change WordPress Tag and Category Slug.
If these solutions do not apply to your case, or if they seem outdated, please check the related known issues at WPML Known Issues. We also recommend confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, feel free to open a new support ticket at WPML Support Forum.
Problem: The client added a minor version of Thai with automatic translation but noticed that the Thai menu differed from the English one, with some items not translated and links remaining untranslated. The client was interested in a fully automated translation solution but was unsure how to find the strings for the menu translation. Solution: First, we recommended ensuring that the menu and the pages in the menu are translated into Thai by following the manual translation process: https://wpml.org/documentation/getting-started-guide/translating-menus/#option-2-translating-menus-manually
Please note that the solution provided might be irrelevant due to being outdated or not applicable to your specific case. If this is the case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket: Contact WPML Support
Problem: How to automatically redirect users to the corresponding language page based on their IP address. Solution: We do not provide IP-based redirection within WPML. However, we recommend using a Geotargeting plugin that is compatible with WPML. You can find a list of such plugins here: Geotargeting plugins compatible with WPML.
Additionally, WPML offers a feature for automatic redirection based on the browser language, which you might find useful. For more information on setting this up, please visit: Automatic redirect based on browser language.
If this solution does not seem relevant to your situation, please feel free to open a new support ticket with us.
