Problem: The client experienced price misalignment in a multilingual WooCommerce site after activating tax management. Prices in the second language (EN) showed minor discrepancies compared to the original language (IT), such as showing one or more Eurocents difference, even after bulk updating. Solution: We recommended the following steps to resolve the issue: 1. Create a full site backup to ensure data safety before making changes. 2. Navigate to WooCommerce -> WooCommerce Multilingual & Multicurrency -> Settings tab -> Troubleshooting link (bottom right) -> Select all options and click on the 'Start' button. 3. Wait for the process to finish and check if the issue is resolved. Additionally, to handle future content changes in the original language without manually updating translations, we suggested activating automatic translation, which can be set up following this guide: https://wpml.org/documentation/automatic-translation/
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client needed to change the language of the 'footer' layout in the Taxonomy Translation section of a test website built on Avada. The 'footer' layout was appearing in the second language, and new 'Avada Layout Sections' were being assigned to the second language instead of the basic language. Solution: We recommended initially to edit the category in the WordPress editor to change its language and requested the client to share their Debug information for further assistance. However, the client resolved the issue by manually editing the
wp_icl_translations
table in their database, which is a complex and time-consuming process that requires a database backup before proceeding. This situation arose likely because the first Layout/Layout Section was created in the second language, and this setting could not be reverted as the language switching feature is not available for such elements.
If you're experiencing a similar issue, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this solution does not apply to your case because it might be outdated or not relevant, please open a new support ticket at WPML support forum.
Problem: The client was experiencing an issue where the dashboard language in Arabic was not changing to English, despite the language settings being adjusted. Solution: We recommended the client to check and configure the Language option in their WordPress Profile. Specifically, we suggested unchecking the "Editing language" setting, which resolved the issue, allowing the dashboard to display in English while set to Arabic.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should these steps not resolve your issue, please do not hesitate to open a new support ticket at WPML support forum for further assistance.
