genevieveT-3

Problem:
The client was experiencing an issue where the logo image added in the Hello Elementor theme kept disappearing from the Site Identity section in Appearance > Customize. The problem persisted even after uploading the image multiple times and seemed to occur when editing the header or footer with Elementor, or after changing the default language from English US to English Canada. Additionally, after attempting to remove all content related to English (US) from the website, the client still saw Types and Themes in the WPML languages section, which could not be deleted.

Solution:
We recommended checking if the issue was related to caching by clearing the site, server, and browser caches. We also suggested disabling the Lazyloading feature if the Smush plugin was in use. To address the issue of the logo disappearance, we found that Elementor Styles kit was being duplicated after changing the default language in WPML. The solution was to remove both templates and create a new one in the new main language.

For the issue of the English US language's content still being detected, we used a database plugin to examine the database and found that posts, Taxonomies, Types, and Themes originally created in English were still present. We resolved this by:
1. Installing the PHPMyAdmin plugin on the site.
2. Accessing the database and navigating to the

wp_icl_translations

table.
3. Executing the SQL Query

SELECT * FROM `wp_icl_translations` WHERE `language_code`='en';

to list the data available in English.
4. Selecting all the data and removing them from the database since the English language was deactivated.

If this solution does not seem relevant to your issue, please do not hesitate to open a new support ticket with us.