Problem: The client purchased a WPML license under the impression it was a lifetime license but later realized it is an annual subscription. The client intended to use WPML for multiple projects and is considering a refund or a different plan. Solution: We clarified that WPML does not offer a lifetime license, only annual subscriptions. The recommended option for multiple sites is the Multilingual CMS license, which supports up to 3 production sites and 9 development sites. Details can be found here: https://wpml.org/purchase/ If the current setup does not meet the client's expectations, they can utilize our 30-day money-back guarantee to request a refund here: https://wpml.org/purchase/refunds/ Afterward, the client can select a different plan that better suits their needs.
If this solution does not apply to your situation, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
