Problem: You are experiencing issues where most variant products are shown as not in stock on the Hungarian category page, despite being in stock on the Slovenian page. Additionally, input fields for personalization added with Advanced Product Fields for WooCommerce are not displaying on the Hungarian page, though they appear on the Croatian page. Solution: We recommend setting the fields to 'translatable' and then updating the product. This action should help synchronize the stock status across different languages and ensure that the input fields for personalization appear correctly on all translated pages.
If this solution does not resolve your issues or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should these steps not provide a resolution, please do not hesitate to open a new support ticket at WPML support forum for further assistance.
Problem: The client is experiencing issues with the Cash on Delivery (COD) payment option not showing support for a newly added currency in their WooCommerce settings, as indicated by a 'Not supported' message in the WPML settings.
Solution: We clarified that the 'Not supported' label might be misleading because it refers to the need for different accounts for each currency, which is not applicable to COD since it does not involve accounts. Instead, COD costs are typically associated with a shipping method. Therefore, the client should set the COD price directly in the shipping method settings for each currency. For more detailed guidance on managing multi-currency settings in WooCommerce with WPML, we recommend visiting WooCommerce Multilingual documentation.
If this solution does not apply to your situation, or if it seems outdated, please check the related known issues and confirm that you have the latest versions of themes and plugins installed. We highly recommend opening a new support ticket if further assistance is needed.
Problem: The client was facing an issue where the 'Select Options' button on a product widget added through Elementor on the homepage was inconsistently translated. Solution: We recommended the client to check the box next to the string in the WPML String Translation and change the language of that string to English, then translate it into the desired language. If the issue persisted, we suggested two methods:
Enable the 'Look for strings while pages are rendered' option in WPML > String Translation, visit the page with the issue, and then search for the string again in the String Translation.
We also reminded the client to clear the site's cache after making changes.
Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket in the WPML support forum.
Problem: The client reported that when a customer places an order for an item in Language 1 (Slovenian), the order confirmation email shows the item in Language 2 (Croatian). Solution: We identified that the client was using the incorrect slug for the checkout process. We provided the correct link to use, which includes the proper slug and parameters to clear the cart and add the item directly. Here is the corrected link format:
