Problem: The client reported that headings on their website were not being translated into German, despite other content translating correctly. The issue was observed on multiple pages and seemed to be related to a custom text widget created by the Phlox theme, which uses Elementor but was not supported by the older version of WPML. Solution: We recommended the client to first create a backup of their website or test the solution on a staging version to avoid disruptions. The steps to resolve the issue include: 1. Navigate to WordPress Dashboard > Plugins > Add new > Commercial (tab). 2. Click the Check for Updates button. 3. Update WPML and its addons. For more information on automated updates, visit https://wpml.org/faq/install-wpml/#automated-updates After updating, the client should: 4. Go to Dashboard > Pages and open the edit screen of the original page. 5. Make a minor edit, such as adding an extra space, and save it. 6. Update the translation to 100% completion by editing again if necessary.
If this solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: In the German version of the homepage, the link in the 'Immigrate to Dubai' section is incorrect, showing the same URL as the English version instead of the translated URL. Solution: We found that the link inserted on the English page was missing the '/en/' directory. It was added as:
https://quickeasydubai.com/immigrate-to-dubai/
Instead of:
https://quickeasydubai.com/en/immigrate-to-dubai/
We recommend correcting this on the English page and then updating the translation. This should automatically update the German link to the correct URL. If you're experiencing this issue, please try these steps and let us know the outcome.
Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The Elementor WhatsApp floating button is not displaying correctly across multiple languages when using WPML. It only appears in the language it is set for, and not in other languages. Solution: 1. Ensure that the "Title" of the floating button is identical across all languages. 2. Navigate to WPML > Settings > Custom Fields Translations and set "_elementor_conditions" to Copy. 3. Clear files and data from Elementor's cache to ensure changes take effect.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/.
Problem: The client needed to ensure that the homepage section button links redirect to the respective language page link. Solution: We recommended the following steps: 1. Ensure both WordPress Address (URL) and Site Address (URL) use https by going to Settings >> General. 2. Use WPML >> Settings > Update internal links, click 'Scan now' and adjust links, allowing the scan to finish. 3. If the issue persists, open the translated page in the WPML Translation Editor, search the button URL by typing “http” in the search input box, translate it if found, and complete the translation. 4. Clear all sorts of site/server/CDN cache. For more details, visit https://wpml.org/faq/how-to-translate-links/ Additionally, we added custom XML configuration in WPML >> Settings for better handling of translations:
<widget name="aux_text"><fields><field type="Info Box Title" editor_type="LINE">title</field><field type="Info Box Content" editor_type="VISUAL">content</field><field type="Info Box Button" editor_type="LINE">btn_label</field><field type="Info Box Button URL" editor_type="LINK">btn_link>url</field></fields></widget><widget name="aux_icon_list"><fields-in-item items_of="list"><field type="Icon List Text Primary" editor_type="LINE">text_primary</field><field type="Icon List Text Secondary" editor_type="LINE">text_secondary</field><field type="Icon List URL" editor_type="LINK">link>url</field></fields-in-item></widget>
If the solution provided does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client manually converted an English webpage to German, but the FAQ section accordion did not translate and continued to display English text. Solution: We recommend the following steps to resolve this issue: 1. Add the following XML configuration in the WPML >> Settings > Custom XML Configuration section:
2. Make a minor change in the default language page title to trigger the translation process, then complete the translation in the German language. This should ensure that the FAQ section displays correctly in German on the frontend.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client has created a language landing page and wants the website to remember the user's language choice using cookies, so it doesn't prompt for language selection on subsequent visits. Solution: We recommend the following steps: 1. Ensure that the 'Language filtering for AJAX operations' is enabled in WPML under WPML >> Languages. This setting allows WPML to set the language code in the cookie 'wp-wpml_current_language'. 2. Use a PHP if/else statement to read this cookie and redirect the user to the correct language page based on their previous selection. For more details on handling cookies with WPML, please refer to our documentation: https://wpml.org/documentation/support/browser-cookies-stored-wpml/ https://wpml.org/documentation/getting-started-guide/language-setup/enabling-language-cookie-to-support-ajax-filtering/
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at https://wpml.org/forums/.
Problem: The client is planning to create an introductory page where site visitors can choose either English or German, and then be redirected to the respective language version of the site. They are also concerned about whether this setup will affect the SEO of their multilingual website. Solution: We recommend using the built-in features of WPML for language redirection, so there is no need to purchase an additional plugin. You can set up a language directory by following the instructions here: Setting up a language directory. Additionally, we confirm that using WPML for this purpose will not negatively impact your website's SEO.
Please note that this solution might be irrelevant if it's outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still encounter issues, please open a new support ticket at WPML support forum.
Problem: The client is experiencing an issue where the FAQ section on a specific page is not translating into German, despite other sections translating correctly. The page is built with Elementor and uses the Phlox Pro theme. Solution: 1. Increase WordPress Memory Limit: We recommend increasing the WordPress memory limit to at least 256MB. This can be done by modifying the
wp-config.php
file:
define('WP_MEMORY_LIMIT', '256M');
If unsure how to proceed, contact your hosting provider for assistance. 2. Resend the Page for Translation: * Go to WPML → Translation Dashboard. * Locate the specific page by filtering by 'Pages' and 'German'. * Select the page and choose your preferred translation method in Step 2: Choose translation options. * Click Add to translation basket and proceed to the Translation Basket tab to send it for translation. 3. Check in the Advanced Translation Editor: After the translation job is processed, review the translation fields in the Advanced Translation Editor to ensure the FAQ section appears. If these steps do not resolve the issue, it may be necessary to translate FAQ categories directly in WPML > Taxonomy Translation as this could be affecting the display of the correct language on the filter.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client reported that a specific page was not displaying properly. Solution: We recommended clearing the browser cache to resolve the display issue. If you're experiencing a similar problem, we suggest you try clearing your browser cache as well.
Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
