Problem: The client needed help translating a specific string on their website that was not appearing on the String Translation page despite following the provided documentation steps. Solution: We requested temporary admin access to the site to investigate the issue. After logging in, we identified the location where the client could change the text to Spanish: 1. Access the specific page in the admin panel at https://www.goodycandy.com/wp-admin/post.php?post=15778&action=elementor&lang=es&active-document=16284 2. Follow the provided steps and save the changes. 3. Clear any site caching to see the updated text.
If this solution does not resolve your issue, or if it seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You need to change the default language of your site's frontend while keeping the backend/dashboard in English.
Solution: To achieve this, follow these steps: 1. Understand that changing the default language in WPML affects both the frontend and backend. However, you can set a different language for the WordPress admin area. For detailed instructions, visit Setting the WordPress Administration Language. 2. To keep the backend in English while changing the frontend language: - Navigate to Users > Profile in your WordPress dashboard. - Set your preferred language for the backend under 'Language'. - Ensure to disable the option 'Set admin language as editing language'.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. Also, check the related known issues and confirm that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum.
