I need help with a String translation

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client needed help translating a specific string on their website that was not appearing on the String Translation page despite following the provided documentation steps.
Solution:
We requested temporary admin access to the site to investigate the issue. After logging in, we identified the location where the client could change the text to Spanish:
1. Access the specific page in the admin panel at https://www.goodycandy.com/wp-admin/post.php?post=15778&action=elementor&lang=es&active-document=16284
2. Follow the provided steps and save the changes.
3. Clear any site caching to see the updated text.

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Tagged: Exception

This topic contains 2 replies, has 2 voices.

Last updated by Mihai Apetrei 1 year, 6 months ago.

Assisted by: Mihai Apetrei.

Author	Posts
October 18, 2024 at 9:04 am #16303414
raniM	Background of the issue: I need help with a String translation on my site hidden link. I have received help from one of your colleagues to find translations. I will attache a screenshot of the text i need to translate to Spanish. Symptoms: I have not been able to find a particular text to translate despite following the steps provided in the documentation. Questions: How can I find and translate the specific text that is not appearing on the String Translation page?
October 18, 2024 at 11:42 am #16304303
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there, I would like to kindly request temporary access (wp-admin and FTP) to your site in order to thoroughly examine the issue. The necessary fields can be found below the comment area. When you log in to leave your next reply, please be assured that the information you enter is private and will only be visible to you and me. Our Debugging Procedures I will thoroughly review various settings in the backend to determine if the issue can be resolved. While I will not make changes that affect the live site, it is still advisable to back up the site before granting us access. Should further debugging be necessary, I will create a duplicate and work in a separate, local development environment to avoid any impact on the live site. Privacy and Security Policy We have stringent policies in place regarding privacy and access to your information. For more details, please refer to: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - Prior to granting us access, please ensure that the site files and database are backed up. If you do not see the wp-admin/FTP fields, please refrain from posting your website details as they will be made public. Kindly request me to enable the private box if you do not see the required wp-admin/FTP fields. You can find the private box by following this link: hidden link I will await your response. Kind regards, Mihai Apetrei
October 18, 2024 at 8:39 pm #16306458
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi, and thank you for the credentials. No FTP needed here no worries. I can confirm that I was able to log in successfully. So, I was able to find the place where you can change the text to whatever version you want in Spanish. 1. Go here: hidden link 2. Then follow the steps from my screenshots below and save. 3. After that, make sure that you completely clear any caching on your site. I had to do that to be able to see the updated text. You can also see a screenshot below where I can confirm that I tested, and it works in Spanish.