On the client site, both the English and French pages are not rendering correctly, showing 404 errors. The English site is incorrectly using French roots in the URLs.
Solution:
We recommend following these steps to resolve the issue:
1) Navigate to WPML >> Settings >> Post Types Translation 2) Click the Save button to resave the settings. 3) Then go to Settings >> Permalinks and click Save Changes to refresh the permalinks.
After completing these steps, please clear all types of caches on your site and check if the issue persists.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at WPML support forum for further assistance.
After upgrading from WPML v4.5.5 to v4.7.4, French ACF pages were causing 404 errors unless an admin was logged in. The issue was observed on a staging domain, affecting only the French pages while English pages loaded correctly.
Solution:
We recommend following these steps if you're experiencing similar issues:
1) Upgrade all plugins to their latest versions, including WPML to at least v4.7.6. 2) Temporarily switch to a default theme like Genesis parent theme. 3) Resave your settings under Settings >> Permalinks. 4) Switch back to your original theme. 5) Clear all types of caches.
This approach resolved the issue in the staging site and our local environments.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
The client is updating their website and encountered issues with WPML, causing errors due to an outdated site key and plugin versions. They are also unable to update the WPML Media Translation plugin through OTGS and are concerned about losing translations when changing the site key.
Solution:
We recommend taking the following steps to resolve the issues:
1. Ensure you perform a full site backup (mandatory) before making any changes. 2. To resolve the site key mismatch and update issues: - Navigate to your WPML account page at https://wpml.org/account/sites/ - Delete the existing site key. - Go to Plugins > Add New > Commercial tab in your WordPress dashboard. - Click on "Unregister WPML from this site" and refresh the page. - Click on "Get a key for this site" and copy the newly generated code. - Return to the Commercial tab and register the site with the new key. 3. Changing the site key will not delete or clear your existing translations or WPML configuration, as confirmed in our support interaction.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
