Problem: The client needed help translating elements within an Elementor template page on their website, specifically a button with the text "retour aux dernières actualités" and a title "Vous pourriez aimer", to ensure consistency across French, German, and English versions of the site. Solution: We recommended that the client should follow the steps outlined in our documentation on translating Elementor templates, which can be found here: https://wpml.org/documentation/plugins-compatibility/elementor/#translate-elementor-templates. Since the elements in question are default Elementor widgets, they should be available in the translation editor for translation just like any other post or page.
If the provided solution does not apply because it might be outdated or not relevant to your specific case, we suggest opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum: https://wpml.org/forums/forum/english-support/.
Problem: The client is unable to change the logo for English and German languages, and unable to display different social media icons for each language in the footer. Solution: If you're experiencing issues with displaying different logos for each language, we recommend using the WPML Media Translation plugin. This allows you to upload different images for each language as translations of the default image. For detailed instructions, please refer to our guide: Media Translation documentation.
For displaying specific social profiles for each language in your footer, you can either manually edit the Footer template in each language or use language-specific CSS code to hide certain profiles. To hide a specific social profile using CSS, you can apply code like the following:
Replace ".elementor-element-e787bb2" with the class of the column containing the social profile you wish to hide. You can find this class by inspecting the element using your browser's developer tools. For more on how to inspect elements, check out this article: Inspecting elements with Browser developer tools.
If the solution provided here is not relevant to your case, either because it's outdated or not applicable, we highly recommend checking related known issues at WPML known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket: WPML support forum.
Problème :
Le client a signalé que les formulaires des pages produits avaient disparu en français et en allemand sur son site. De plus, en anglais, le CSS associé au formulaire ne s'affichait plus. Solution :
Nous avons constaté que sur la version française (langue par défaut), il n'y avait aucun formulaire dans l'éditeur Elementor. L'allemand était à jour avec l'original (sans formulaire), et l'anglais, qui est en cours de traduction, avait encore le formulaire mais sans le CSS car le CSS s'hérite normalement de la langue principale (FR).
Pour résoudre ce problème, nous recommandons d'ajouter le formulaire avec le CSS à la page en français, puis de terminer la mise à jour de la page en anglais et d'actualiser la page en allemand.
Si cette solution ne s'applique pas à votre cas ou si elle est obsolète, nous vous suggérons d'ouvrir un nouveau ticket de support. Nous vous recommandons également de consulter les problèmes connus, de vérifier la version de la correction permanente et de confirmer que vous avez installé les dernières versions des thèmes et des plugins. Si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à contacter notre équipe de support sur le forum de support WPML.
Problem: The client was trying to translate their site's contact form, but encountered issues where the CSS was not displaying correctly, causing the form to not render the same as on the original language site. Solution: We noticed that the German contact form was also in the process of being translated but was missing a translated slug field. Once we added the missing field, the form appeared correctly.
Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we recommend opening a new support ticket. We also highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us on the WPML support forum.
Problem: The client is experiencing an issue where products that have been drafted and are not translated into English are still appearing on the English version of their website, even after clearing the cache.
Solution: We reviewed the client's website and confirmed that the product in question, 'amphibox 12 façade', is not appearing on the provided link. We advised the client that if a product has not been translated, it should only appear on the site in a different language if the translation setting for its post type is set to 'Translatable - use translation if available or fallback to default language'. Since the 'Product' post type is set to only show posts that have been translated, a French product should not be visible on the English version of the site unless a translation exists.
We recommended the client to clear the caches again, including site cache, browser cache, and server-level cache if applicable, to ensure that only translated products are displayed.
If the issue persists, we suggested that the solution might be outdated or not applicable to the client's case. We recommend opening a new support ticket for further assistance. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that the latest versions of themes and plugins are installed.
Problem: The client is experiencing issues with their multilingual WordPress site using Elementor and WPML. When switching from French to English, the main navigation menu does not update, certain images in the menu do not display correctly, and single post content does not translate. Additionally, specific links cannot be translated.
Solution: 1. We recommend increasing the WP_Memory_limit to 256M to ensure the site has enough resources. Instructions on how to do this can be found in our documentation: Increasing your site's memory limit.
3. For the links translation issue, we provided a workaround: - Add custom XML configuration in WPML > Settings > Custom XML Configuration using the provided XML code. - Add the provided PHP code to the theme's functions.php file. - Make a small edit to the Menu on the front-end to allow the URLs to be found in the Translation Editor.
If this solution does not apply to your case, or if it is outdated, we highly recommend checking related known issues at WPML known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket: WPML support forum.
Problème : Le client a rencontré un problème avec la traduction de certaines pages sur son site utilisant Elementor. Une spinning wheel apparaissait lors de la mise à jour du statut de traduction, et bien que les traductions en anglais et en allemand aient été finalisées, les pages correspondantes n'étaient pas créées.
Solution : Nous avons effectué les étapes suivantes pour résoudre le problème : 1. Mise à jour d'Elementor et d'Essential Addons for Elementor. 2. Vérification des champs personnalisés des pages, où nous avons trouvé que le champ _elementor_data était réglé sur traduisible. Par défaut, ce champ devrait être bloqué en tant que "Copier une fois". 3. Nous avons changé la préférence de traduction du champ _elementor_data pour "Copier une fois", ce qui a permis de traduire la page sans problème.
Instructions pour le client : - Aller dans WPML > Paramètres > Traductions des champs personnalisés - Afficher les champs système - Rechercher _elementor_data et changer la préférence de traduction pour "Copier une fois" puis cliquer sur "Appliquer". Ref: https://prnt.sc/47nvt59Gl76Z
Il est possible que cette solution ne soit plus pertinente car elle pourrait être obsolète ou ne pas correspondre à votre cas. Nous vous recommandons de vérifier les problèmes connus sur https://wpml.org/known-issues/, de vérifier la version de la correction permanente et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur le forum de support WPML.
Problem: The client wanted to translate the slug of an archive page managed with Elementor, but encountered issues even though String Translation was installed.
Solution: 1. We confirmed that the translation of the slug was successful and provided the translated URL: https://omelcom.co.uk/news/. 2. We instructed the client to follow the steps outlined in our documentation for translating a post type's URL, which can be found here: Translating a Post Type's URL. 3. We advised the client to resave permalinks and clear the site cache to ensure the changes take effect.
Please note that the solution provided might be irrelevant due to being outdated or not applicable to your specific case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket with us.
