Problem: You are trying to transfer your WPML account and its subscription renewal to your client after upgrading to the multilingual CMS option, but found that the renewal transfer is no longer available. Solution: Unfortunately, it is no longer possible to transfer the renewal link to your clients. If your client wishes to manage their own WPML subscription, they will need to purchase a new subscription and re-register their site.
If this solution does not apply to your situation, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problema: El cliente ha recibido una factura de 100€ + IVA con el concepto "One-time safety limit payment" y está preocupado porque la web ya estaba traducida y no entiende el origen del cobro ni si habrá cobros recurrentes. Solución: Se explicó al cliente que este cobro corresponde a un límite de seguridad que se aplica automáticamente cuando se alcanza por primera vez el límite de 100€ en créditos utilizados en traducciones bajo el modelo Pay-as-you-go. Este cobro es único y no se volverá a aplicar a menos que se utilicen más créditos y se alcance nuevamente dicho límite. Para verificar las traducciones realizadas, el cliente puede acceder a WPML -> Administración de Traducción -> pestaña 'Herramientas de traducción' -> sección 'Informes de uso de traducción automática'.
Si esta solución no resuelve tu problema o si la información parece desactualizada o no aplicable a tu caso, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para más asistencia, visita nuestro foro de soporte.
Проблема: Необходим код миграции для нового домена для сайта, использующего WPML. Решение: Если вы столкнулись с необходимостью миграции вашего домена на сайте с WPML, мы рекомендуем вам перерегистрировать сайт с новым ключом. Пожалуйста, выполните следующие шаги: 1. Перейдите в ваш wpml.org аккаунт, и удалите ключ сайта для старого домена. 2. Перейдите в Плагины → Добавить новый и откройте вкладку Commercial. Нажмите Unregister WPML from this site (Отменить регистрацию WPML для этого сайта). 3. После загрузки страницы нажмите Register WPML. Появится сообщение с запросом ввести ключ сайта — нажмите Get a key for this site (Получить ключ для этого сайта). 4. В своём аккаунте WPML пройдите мастер создания ключа сайта и укажите тип сайта Production и новый домен. 5. Скопируйте новый ключ и вставьте его во вкладке Commercial. Теперь вы можете назначить кредиты на ваш новый домен.
Обратите внимание, что данное решение может быть неактуально, если оно устарело или не подходит для вашего случая. Мы настоятельно рекомендуем проверить известные проблемы, подтвердить версию постоянного исправления и убедиться, что у вас установлены последние версии тем и плагинов. Если проблема сохраняется, пожалуйста, откройте новый тикет поддержки.
Problem: The client has not used WPML for a year after switching from WordPress to Shopify and noticed an ongoing subscription. The client is unsure whether to contact the billing team to cancel the invoice and subscription or to pay the invoice and then request a refund. Solution: If you have not been charged for your subscription renewal yet and do not plan to continue using WPML, we recommend not paying the invoice. Instead, directly contact our billing team to discuss the cancellation of the invoice and the subscription. You can reach them through this link: https://wpml.org/home/contact-us/contact-form/ If you have already been charged, you can request a refund within 30 days of the charge by following this link: https://wpml.org/purchase/refunds/
Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket for further assistance.
Problem: The client noticed that two payments were debited from their accounts without one being refunded and requested a refund for one of the payments. Solution: If you're experiencing a similar issue with billing or need a refund, we recommend contacting our admin team directly. Please use the following form to reach out for assistance: https://wpml.org/home/contact-us/contact-form/ For any technical issues on your site, feel free to contact us.
If this solution is not relevant to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problema: Il cliente ha bisogno di cambiare le intestazioni dell'account WPML sulla dashboard, incluso il nome utente visualizzato all'accesso. Soluzione: Per modificare il nome utente visualizzato sulla dashboard di WPML, puoi seguire questo link: Modifica il tuo profilo utente. Una volta aperto il link, troverai l'opzione per modificare il nome utente.
Se questa soluzione non dovesse essere più rilevante, perché potrebbe essere datata o non applicabile al tuo caso, ti consigliamo di aprire un nuovo ticket di supporto. Ti raccomandiamo inoltre di controllare gli argomenti noti, verificare la versione della correzione permanente e confermare che hai installato le ultime versioni di temi e plugin.
