Problem: The client is experiencing an issue where the WPML plugin cannot connect to wpml.org. Solution: We recommend following the steps in our documentation to troubleshoot this issue. Please contact your hosting support and request them to add the following domains to the whitelist:
wpml.org
cdn.wpml.org
api.wpml.org
api.toolset.com
cloudfront.net
After updating the whitelist, please check if the issue persists.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client from EUROTEXT, a WPML translation partner, was unable to download XLIFF files for in-house translations as the files were not appearing in the 'Translations' or 'Translation Queue' after setting up a translation project in WPML Translation Management.
Additionally, we requested the client to provide debug information to better understand their setup and confirm if the user is set as a translator. This information helps in diagnosing issues related to user permissions and access.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum.
Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problema: El cliente tiene 3 URLs asociadas a WPML, pero va a dejar de gestionar 2 de ellas, que están traducidas con WPML, y desea saber cómo eliminar estas URLs y qué sucede con las traducciones existentes si elimina su URL de WPML o si otro proveedor toma el control de las webs. Solución: Si estás planeando transferir la gestión de tus sitios web a otro proveedor y te preocupan las traducciones existentes, no te preocupes, las traducciones no se perderán. Puedes transferir la gestión de las cuentas a tus clientes siguiendo los pasos en este enlace: Transferencia de Renovaciones de Cuenta a tus Clientes. Esto permitirá que tus clientes tengan su propia cuenta de WPML, aunque más restringida, y podrán continuar utilizando las traducciones ya realizadas sin problemas. Además, si la persona que se encarga del sitio decide usar otra licencia de WPML, no habrá conflicto ya que los procesos son independientes.
Si esta solución no resuelve tu problema o si encuentras que la información es irrelevante debido a que está desactualizada o no se aplica a tu caso, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos, verificar la versión del arreglo permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para asistencia adicional, visita nuestro foro de soporte.
