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Questo è il forum di assistenza tecnica di WPML, il plug-in multilingue di WordPress.

La sua lettura è permessa a tutti, ma la pubblicazione è riservata esclusivamente ai clienti di WPML. Il team di WPML risponde sul forum 6 giorni su 7, 22 ore su 24.

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Questo ticket contiene 9 risposte, ha 0 voci.

Ultimo aggiornamento da Laura 7 ore, 58 minuti fa.

Assistito da: Laura.

Autore Messaggi
Novembre 13, 2024 a 9:55 pm #16399724

francescaM-3

Contesto del problema:
Il sito in questione è finito e funzionante da oltre un anno e viene regolarmente aggiornato. Dopo l'aggiornamento a WordPress 6.6.2, il selettore della lingua è sparito nella barra dei menu, ma è visibile nella versione del menu mobile. Inoltre, WPML sembra causare problemi che impediscono la creazione di nuove pagine e genera un errore. Disattivando WPML, la creazione di pagine funziona correttamente. Ho chiesto al cliente di aumentare il limite di memoria di WordPress, ma WPML segnala ancora un problema con il limite di memoria.

Sintomi:
Il selettore della lingua è sparito nella barra dei menu desktop, ma è visibile nel menu mobile. WPML impedisce la creazione di nuove pagine.

Domande:
Questo può essere la causa dei malfunzionamenti?
C'è qualcosa che non sto considerando? Come posso ripristinare il funzionamento del selettore nel menu desktop?

Novembre 14, 2024 a 7:58 am #16400931

Laura
Supporter

Lingue: Inglese (English ) Italiano (Italiano )

Fuso orario: Europe/Rome (GMT+01:00)

Salve,

grazie per averci contattato.

La memoria non è stata aumentata correttamente, invece di 512M hanno inserito solo 512 come puoi vedere dallo screenshot quindi WordPress non rileva il cambio.

Assicurati che la memoria sia aumentata correttamente e verifica che funzioni tutto.

Novembre 15, 2024 a 10:55 am #16407538

francescaM-3

Buongiorno e grazie per la risposta.

Adesso la memoria sembra essere aggiornata correttamente (allego screen), ma il problema persiste allo stesso identico modo.
Quindi nessun selettore di lingua visibile (tranne nelle versioni mobile) e ancora il messaggio "Si è verificato un errore critico sul tuo sito web" ogni volta che provo a creare una nuova pagina. L'errore sparisce solo quando disattivo WPML.

Il sito è sempre aggiornato alla versione 6.6.2 di WordPress, tema e plugin aggiornati.

Come posso procedere?

Screenshot 2024-11-15 alle 11.50.39.png
Novembre 15, 2024 a 1:01 pm #16408510

Laura
Supporter

Lingue: Inglese (English ) Italiano (Italiano )

Fuso orario: Europe/Rome (GMT+01:00)

Senza sapere qual è l'errore critico non posso fare nulla, attiva il debug.log di WPML e vedi cosa c'è.

Novembre 15, 2024 a 3:15 pm #16409081

francescaM-3

Grazie, sto provvedendo a fare quanto indicato da te.
Nel frattempo, allego questo screen se può servire. La data dell'ultimo errore corrisponde al periodo di inizio dei problemi.

Screenshot 2024-11-15 alle 15.48.24.png
Novembre 15, 2024 a 8:13 pm #16409718

Laura
Supporter

Lingue: Inglese (English ) Italiano (Italiano )

Fuso orario: Europe/Rome (GMT+01:00)

Gli errori dell'editor di traduzione non sono mai errori fatali, più probabile che l'errore critico abbia provocato il malfunzionamento dell'editor.

Novembre 18, 2024 a 2:59 pm #16415434

francescaM-3

Ieri leggendo sul supporto del tema in uso, ho notato che altre persone riportano lo stesso problema con il selettore dopo gli aggiornamenti del tema.

Ho guardato bene il sito su una versione di staging, ho notato che (nonostante fosse attivo) un css (display:none;) lo nascondeva. Questo nonostante il sito non sia minimamente modificato da oltre un anno.

In ogni modo il selettore adesso è visibile e funzionante.

Permane il problema dell'errore quando creo/modifico una pagina e/o articolo.

Il mio cliente mi ha inviato il file debug.log, il contenuto è molto lungo anche se a un primo sguardo mi sembra sia sempre lo stesso errore ripetuto.
Devo copiare tutto qui?

Novembre 18, 2024 a 3:27 pm #16415555

Laura
Supporter

Lingue: Inglese (English ) Italiano (Italiano )

Fuso orario: Europe/Rome (GMT+01:00)

Se è sempre lo stesso errore copia solo l'errore una volta, non serve altro.

Novembre 19, 2024 a 3:42 pm #16420528

francescaM-3

[16-Nov-2024 16:26:43 UTC] PHP Fatal error: Uncaught ReflectionException: Trying to invoke protected method VisualComposer\Modules\Vendors\Plugins\WpmlController::blockPackageTranslation() from scope ReflectionMethod in /web/htdocs/www.systeminnovation.it/home/wp-content/plugins/visualcomposer/visualcomposer/Framework/Container.php:74
Stack trace:
#0 /web/htdocs/www.systeminnovation.it/home/wp-content/plugins/visualcomposer/visualcomposer/Framework/Container.php(74): ReflectionMethod->invokeArgs()
#1 /web/htdocs/www.systeminnovation.it/home/wp-content/plugins/visualcomposer/visualcomposer/Helpers/Traits/WpFiltersActions.php(23): VisualComposer\Framework\Container->call()
#2 /web/htdocs/www.systeminnovation.it/home/wp-includes/class-wp-hook.php(324): VisualComposer\Modules\Vendors\Plugins\WpmlController->VisualComposer\Helpers\Traits\{closure}()
#3 /web/htdocs/www.systeminnovation.it/home/wp-includes/plugin.php(205): WP_Hook->apply_filters()
#4 /web/htdocs/www.systeminnovation.it/home/wp-content/plugins/sitepress-multilingual-cms/addons/wpml-page-builders/classes/Shared/media/class-wpml-page-builders-media-hooks.php(44): apply_filters()
#5 /web/htdocs/www.systeminnovation.it/home/wp-includes/class-wp-hook.php(324): WPML_Page_Builders_Media_Hooks->add_package_strings_content()
#6 /web/htdocs/www.systeminnovation.it/home/wp-includes/plugin.php(205): WP_Hook->apply_filters()
#7 /web/htdocs/www.systeminnovation.it/home/wp-content/plugins/wpml-media-translation/classes/media-translation/class-wpml-media-post-with-media-files.php(66): apply_filters()
#8 /web/htdocs/www.systeminnovation.it/home/wp-content/plugins/wpml-media-translation/classes/media-translation/class-wpml-media-set-posts-media-flag.php(130): WPML_Media_Post_With_Media_Files->get_media_ids()
#9 /web/htdocs/www.systeminnovation.it/home/wp-includes/class-wp-hook.php(326): WPML_Media_Set_Posts_Media_Flag->update_post_flag()
#10 /web/htdocs/www.systeminnovation.it/home/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
#11 /web/htdocs/www.systeminnovation.it/home/wp-includes/plugin.php(517): WP_Hook->do_action()
#12 /web/htdocs/www.systeminnovation.it/home/wp-includes/post.php(4891): do_action()
#13 /web/htdocs/www.systeminnovation.it/home/wp-includes/post.php(4993): wp_insert_post()
#14 /web/htdocs/www.systeminnovation.it/home/wp-includes/class-wp-customize-manager.php(2974): wp_update_post()
#15 /web/htdocs/www.systeminnovation.it/home/wp-includes/class-wp-customize-manager.php(2536): WP_Customize_Manager->save_changeset_post()
#16 /web/htdocs/www.systeminnovation.it/home/wp-includes/class-wp-hook.php(324): WP_Customize_Manager->save()
#17 /web/htdocs/www.systeminnovation.it/home/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
#18 /web/htdocs/www.systeminnovation.it/home/wp-includes/plugin.php(517): WP_Hook->do_action()
#19 /web/htdocs/www.systeminnovation.it/home/wp-admin/admin-ajax.php(192): do_action()
#20 {main}
thrown in /web/htdocs/www.systeminnovation.it/home/wp-content/plugins/visualcomposer/visualcomposer/Framework/Container.php on line 74
[16-Nov-2024 16:27:13 UTC] PHP Warning: filemtime(): stat failed for /web/htdocs/www.systeminnovation.it/home/wp-content/cache/supercache/www.systeminnovation.it/index-https.html in /web/htdocs/www.systeminnovation.it/home/wp-content/plugins/wp-super-cache/wp-cache-phase2.php on line 209
[16-Nov-2024 17:02:16 UTC] PHP Warning: filemtime(): stat failed for /web/htdocs/www.systeminnovation.it/home/wp-content/cache/supercache/www.systeminnovation.it/index-https.html in /web/htdocs/www.systeminnovation.it/home/wp-content/plugins/wp-super-cache/wp-cache-phase2.php on line 209
[16-Nov-2024 17:37:10 UTC] PHP Deprecated: La funzione getList è deprecata dalla versione 14.11! Utilizza al suo posto ReferralsDatabase::getList(). in /web/htdocs/www.systeminnovation.it/home/wp-includes/functions.php on line 6085
[16-Nov-2024 17:37:10 UTC] PHP Warning: Undefined array key "translated" in /web/htdocs/www.systeminnovation.it/home/wp-content/plugins/wp-statistics/includes/class-wp-statistics-widget.php on line 321
[16-Nov-2024 17:37:10 UTC] PHP Warning: Undefined array key "translated" in /web/htdocs/www.systeminnovation.it/home/wp-content/plugins/wp-statistics/includes/class-wp-statistics-widget.php on line 321
[16-Nov-2024 17:37:10 UTC] PHP Warning: Undefined array key "translated" in /web/htdocs/www.systeminnovation.it/home/wp-content/plugins/wp-statistics/includes/class-wp-statistics-widget.php on line 321
[16-Nov-2024 17:37:10 UTC] PHP Warning: Undefined array key "translated" in /web/htdocs/www.systeminnovation.it/home/wp-content/plugins/wp-statistics/includes/class-wp-statistics-widget.php on line 321
[16-Nov-2024 17:37:10 UTC] PHP Warning: Undefined array key "translated" in /web/htdocs/www.systeminnovation.it/home/wp-content/plugins/wp-statistics/includes/class-wp-statistics-widget.php on line 321
[16-Nov-2024 17:37:10 UTC] PHP Warning: Undefined array key "translated" in /web/htdocs/www.systeminnovation.it/home/wp-content/plugins/wp-statistics/includes/class-wp-statistics-widget.php on line 321
[16-Nov-2024 17:37:10 UTC] PHP Warning: Undefined array key "translated" in /web/htdocs/www.systeminnovation.it/home/wp-content/plugins/wp-statistics/includes/class-wp-statistics-widget.php on line 321
[16-Nov-2024 17:37:10 UTC] PHP Warning: Undefined array key "translated" in /web/htdocs/www.systeminnovation.it/home/wp-content/plugins/wp-statistics/includes/class-wp-statistics-widget.php on line 321
[16-Nov-2024 17:37:10 UTC] PHP Warning: Undefined array key "translated" in /web/htdocs/www.systeminnovation.it/home/wp-content/plugins/wp-statistics/includes/class-wp-statistics-widget.php on line 321
[16-Nov-2024 17:37:10 UTC] PHP Warning: Undefined array key "translated" in /web/htdocs/www.systeminnovation.it/home/wp-content/plugins/wp-statistics/includes/class-wp-statistics-widget.php on line 321
[16-Nov-2024 17:37:10 UTC] PHP Warning: Undefined array key "translated" in /web/htdocs/www.systeminnovation.it/home/wp-content/plugins/wp-statistics/includes/class-wp-statistics-widget.php on line 321
[16-Nov-2024 17:37:10 UTC] PHP Warning: Undefined array key "translated" in /web/htdocs/www.systeminnovation.it/home/wp-content/plugins/wp-statistics/includes/class-wp-statistics-widget.php on line 321
[16-Nov-2024 17:37:10 UTC] PHP Warning: Undefined array key "translated" in /web/htdocs/www.systeminnovation.it/home/wp-content/plugins/wp-statistics/includes/class-wp-statistics-widget.php on line 321
[16-Nov-2024 17:37:10 UTC] PHP Warning: Undefined array key "translated" in /web/htdocs/www.systeminnovation.it/home/wp-content/plugins/wp-statistics/includes/class-wp-statistics-widget.php on line 321
[16-Nov-2024 17:37:10 UTC] PHP Warning: Undefined array key "translated" in /web/htdocs/www.systeminnovation.it/home/wp-content/plugins/wp-statistics/includes/class-wp-statistics-widget.php on line 321
[16-Nov-2024 17:37:10 UTC] PHP Warning: Undefined array key "translated" in /web/htdocs/www.systeminnovation.it/home/wp-content/plugins/wp-statistics/includes/class-wp-statistics-widget.php on line 321
[16-Nov-2024 17:37:10 UTC] PHP Warning: Undefined array key "translated" in /web/htdocs/www.systeminnovation.it/home/wp-content/plugins/wp-statistics/includes/class-wp-statistics-widget.php on line 321
[16-Nov-2024 17:37:10 UTC] PHP Warning: Undefined array key "translated" in /web/htdocs/www.systeminnovation.it/home/wp-content/plugins/wp-statistics/includes/class-wp-statistics-widget.php on line 321
[16-Nov-2024 17:37:10 UTC] PHP Warning: Undefined array key "translated" in /web/htdocs/www.systeminnovation.it/home/wp-content/plugins/wp-statistics/includes/class-wp-statistics-widget.php on line 321
[16-Nov-2024 17:37:10 UTC] PHP Warning: Undefined array key "translated" in /web/htdocs/www.systeminnovation.it/home/wp-content/plugins/wp-statistics/includes/class-wp-statistics-widget.php on line 321
[16-Nov-2024 17:37:10 UTC] PHP Warning: Undefined array key "translated" in /web/htdocs/www.systeminnovation.it/home/wp-content/plugins/wp-statistics/includes/class-wp-statistics-widget.php on line 321
[16-Nov-2024 17:37:10 UTC] PHP Warning: Undefined array key "translated" in /web/htdocs/www.systeminnovation.it/home/wp-content/plugins/wp-statistics/includes/class-wp-statistics-widget.php on line 321
[16-Nov-2024 17:37:10 UTC] PHP Warning: Undefined array key "translated" in /web/htdocs/www.systeminnovation.it/home/wp-content/plugins/wp-statistics/includes/class-wp-statistics-widget.php on line 321
[16-Nov-2024 17:37:10 UTC] PHP Warning: Undefined array key "translated" in /web/htdocs/www.systeminnovation.it/home/wp-content/plugins/wp-statistics/includes/class-wp-statistics-widget.php on line 321
[16-Nov-2024 17:37:10 UTC] PHP Warning: Undefined array key "translated" in /web/htdocs/www.systeminnovation.it/home/wp-content/plugins/wp-statistics/includes/class-wp-statistics-widget.php on line 321
[16-Nov-2024 17:37:10 UTC] PHP Warning: Undefined array key "translated" in /web/htdocs/www.systeminnovation.it/home/wp-content/plugins/wp-statistics/includes/class-wp-statistics-widget.php on line 321
[16-Nov-2024 22:05:57 UTC] PHP Warning: Undefined array key "value" in /web/htdocs/www.systeminnovation.it/home/wp-content/plugins/js_composer/include/params/colorpicker/colorpicker.php on line 24
[16-Nov-2024 22:06:15 UTC] PHP Fatal error: Uncaught ReflectionException: Trying to invoke protected method VisualComposer\Modules\Vendors\Plugins\WpmlController::blockPackageTranslation() from scope ReflectionMethod in /web/htdocs/www.systeminnovation.it/home/wp-content/plugins/visualcomposer/visualcomposer/Framework/Container.php:74
Stack trace:
#0 /web/htdocs/www.systeminnovation.it/home/wp-content/plugins/visualcomposer/visualcomposer/Framework/Container.php(74): ReflectionMethod->invokeArgs()
#1 /web/htdocs/www.systeminnovation.it/home/wp-content/plugins/visualcomposer/visualcomposer/Helpers/Traits/WpFiltersActions.php(23): VisualComposer\Framework\Container->call()
#2 /web/htdocs/www.systeminnovation.it/home/wp-includes/class-wp-hook.php(324): VisualComposer\Modules\Vendors\Plugins\WpmlController->VisualComposer\Helpers\Traits\{closure}()
#3 /web/htdocs/www.systeminnovation.it/home/wp-includes/plugin.php(205): WP_Hook->apply_filters()
#4 /web/htdocs/www.systeminnovation.it/home/wp-content/plugins/sitepress-multilingual-cms/addons/wpml-page-builders/classes/Shared/media/class-wpml-page-builders-media-hooks.php(44): apply_filters()
#5 /web/htdocs/www.systeminnovation.it/home/wp-includes/class-wp-hook.php(324): WPML_Page_Builders_Media_Hooks->add_package_strings_content()
#6 /web/htdocs/www.systeminnovation.it/home/wp-includes/plugin.php(205): WP_Hook->apply_filters()
#7 /web/htdocs/www.systeminnovation.it/home/wp-content/plugins/wpml-media-translation/classes/media-translation/class-wpml-media-post-with-media-files.php(66): apply_filters()
#8 /web/htdocs/www.systeminnovation.it/home/wp-content/plugins/wpml-media-translation/classes/media-translation/class-wpml-media-set-posts-media-flag.php(130): WPML_Media_Post_With_Media_Files->get_media_ids()
#9 /web/htdocs/www.systeminnovation.it/home/wp-includes/class-wp-hook.php(326): WPML_Media_Set_Posts_Media_Flag->update_post_flag()
#10 /web/htdocs/www.systeminnovation.it/home/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
#11 /web/htdocs/www.systeminnovation.it/home/wp-includes/plugin.php(517): WP_Hook->do_action()
#12 /web/htdocs/www.systeminnovation.it/home/wp-includes/post.php(4891): do_action()
#13 /web/htdocs/www.systeminnovation.it/home/wp-includes/post.php(4993): wp_insert_post()
#14 /web/htdocs/www.systeminnovation.it/home/wp-admin/includes/post.php(453): wp_update_post()
#15 /web/htdocs/www.systeminnovation.it/home/wp-admin/post.php(227): edit_post()
#16 {main}
thrown in /web/htdocs/www.systeminnovation.it/home/wp-content/plugins/visualcomposer/visualcomposer/Framework/Container.php on line 74
[16-Nov-2024 22:09:32 UTC] PHP Warning: Undefined array key "value" in /web/htdocs/www.systeminnovation.it/home/wp-content/plugins/js_composer/include/params/colorpicker/colorpicker.php on line 24
[16-Nov-2024 22:10:19 UTC] PHP Warning: Undefined array key "value" in /web/htdocs/www.systeminnovation.it/home/wp-content/plugins/js_composer/include/params/colorpicker/colorpicker.php on line 24
[16-Nov-2024 22:10:32 UTC] PHP Warning: Undefined array key "value" in /web/htdocs/www.systeminnovation.it/home/wp-content/plugins/js_composer/include/params/colorpicker/colorpicker.php on line 24
[16-Nov-2024 22:11:44 UTC] PHP Warning: Undefined array key "value" in /web/htdocs/www.systeminnovation.it/home/wp-content/plugins/js_composer/include/params/colorpicker/colorpicker.php on line 24
[16-Nov-2024 22:12:19 UTC] PHP Warning: Undefined array key "value" in /web/htdocs/www.systeminnovation.it/home/wp-content/plugins/js_composer/include/params/colorpicker/colorpicker.php on line 24
[16-Nov-2024 22:12:48 UTC] PHP Warning: Undefined array key "value" in /web/htdocs/www.systeminnovation.it/home/wp-content/plugins/js_composer/include/params/colorpicker/colorpicker.php on line 24
[16-Nov-2024 22:15:19 UTC] PHP Warning: Undefined array key "value" in /web/htdocs/www.systeminnovation.it/home/wp-content/plugins/js_composer/include/params/colorpicker/colorpicker.php on line 24
[16-Nov-2024 22:15:19 UTC] PHP Warning: Undefined array key "value" in /web/htdocs/www.systeminnovation.it/home/wp-content/plugins/js_composer/include/params/colorpicker/colorpicker.php on line 24
[16-Nov-2024 22:16:06 UTC] PHP Warning: Undefined array key "value" in /web/htdocs/www.systeminnovation.it/home/wp-content/plugins/js_composer/include/params/colorpicker/colorpicker.php on line 24
[16-Nov-2024 22:16:06 UTC] PHP Warning: Undefined array key "value" in /web/htdocs/www.systeminnovation.it/home/wp-content/plugins/js_composer/include/params/colorpicker/colorpicker.php on line 24
[16-Nov-2024 22:16:20 UTC] PHP Warning: Undefined array key "value" in /web/htdocs/www.systeminnovation.it/home/wp-content/plugins/js_composer/include/params/colorpicker/colorpicker.php on line 24
[16-Nov-2024 22:16:20 UTC] PHP Warning: Undefined array key "value" in /web/htdocs/www.systeminnovation.it/home/wp-content/plugins/js_composer/include/params/colorpicker/colorpicker.php on line 24
[18-Nov-2024 10:34:44 UTC] PHP Fatal error: Uncaught ReflectionException: Trying to invoke protected method VisualComposer\Modules\Vendors\Plugins\WpmlController::blockPackageTranslation() from scope ReflectionMethod in /web/htdocs/www.systeminnovation.it/home/wp-content/plugins/visualcomposer/visualcomposer/Framework/Container.php:74
Stack trace:
#0 /web/htdocs/www.systeminnovation.it/home/wp-content/plugins/visualcomposer/visualcomposer/Framework/Container.php(74): ReflectionMethod->invokeArgs()
#1 /web/htdocs/www.systeminnovation.it/home/wp-content/plugins/visualcomposer/visualcomposer/Helpers/Traits/WpFiltersActions.php(23): VisualComposer\Framework\Container->call()
#2 /web/htdocs/www.systeminnovation.it/home/wp-includes/class-wp-hook.php(324): VisualComposer\Modules\Vendors\Plugins\WpmlController->VisualComposer\Helpers\Traits\{closure}()
#3 /web/htdocs/www.systeminnovation.it/home/wp-includes/plugin.php(205): WP_Hook->apply_filters()
#4 /web/htdocs/www.systeminnovation.it/home/wp-content/plugins/sitepress-multilingual-cms/addons/wpml-page-builders/classes/Shared/media/class-wpml-page-builders-media-hooks.php(44): apply_filters()
#5 /web/htdocs/www.systeminnovation.it/home/wp-includes/class-wp-hook.php(324): WPML_Page_Builders_Media_Hooks->add_package_strings_content()
#6 /web/htdocs/www.systeminnovation.it/home/wp-includes/plugin.php(205): WP_Hook->apply_filters()
#7 /web/htdocs/www.systeminnovation.it/home/wp-content/plugins/wpml-media-translation/classes/media-translation/class-wpml-media-post-with-media-files.php(66): apply_filters()
#8 /web/htdocs/www.systeminnovation.it/home/wp-content/plugins/wpml-media-translation/classes/media-translation/class-wpml-media-set-posts-media-flag.php(130): WPML_Media_Post_With_Media_Files->get_media_ids()
#9 /web/htdocs/www.systeminnovation.it/home/wp-includes/class-wp-hook.php(326): WPML_Media_Set_Posts_Media_Flag->update_post_flag()
#10 /web/htdocs/www.systeminnovation.it/home/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
#11 /web/htdocs/www.systeminnovation.it/home/wp-includes/plugin.php(517): WP_Hook->do_action()
#12 /web/htdocs/www.systeminnovation.it/home/wp-includes/post.php(4891): do_action()
#13 /web/htdocs/www.systeminnovation.it/home/wp-admin/includes/post.php(766): wp_insert_post()
#14 /web/htdocs/www.systeminnovation.it/home/wp-admin/post-new.php(66): get_default_post_to_edit()
#15 {main}
thrown in /web/htdocs/www.systeminnovation.it/home/wp-content/plugins/visualcomposer/visualcomposer/Framework/Container.php on line 74

Novembre 19, 2024 a 5:20 pm #16420936

Laura
Supporter

Lingue: Inglese (English ) Italiano (Italiano )

Fuso orario: Europe/Rome (GMT+01:00)

Gli errori non sono causati da WPML ma da WPBakery/Visual Composer. Magari non sono aggiornati? Vedo che è la versione in bundle con il tema Porto.