Problem: The client has added 27000 credits to their site, but the credits are not updating on the site. Solution: We recommend the following steps to resolve the issue: 1. Deregister the website by navigating to Plugins > Add New > Commercial tab and clicking on the deregister option. 2. Visit https://wpml.org/account/sites/ and remove the website from the list by clicking on the trashcan icon. 3. Register the website again. 4. Go back to the Plugins > Add New > Commercial tab on the website and register with the newly generated key. 5. Add credits to the website through https://wpml.org/account/.
If this solution does not apply because it is outdated or not relevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us for further assistance.
