Problem: The client is experiencing an issue where the WPML language switcher only appears on the homepage and not on other pages of their WordPress site. Despite using a shortcode to implement the language switcher, it fails to appear on pages other than the homepage. Additionally, the language switcher dropdown is not functioning on the Russian page, showing an empty div.
Solution: We recommend the following steps to troubleshoot and resolve the issue: 1. Navigate to WPML -> Languages -> Footer language switcher, activate the language switcher in the footer, and save the changes. 2. Visit the site on the frontend and check the pages where the language switcher is not appearing to see if the footer language switcher is functioning correctly. 3. Ensure that the homepage is translated into all languages, verify that these translations are published, and confirm that the secondary languages are not hidden.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your specific case, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The WPML language switcher only appears on the homepage and does not function on other pages, including a Russian page. The client is using a custom theme. Solution: If you're experiencing this issue, we recommend adding a custom language switcher or using a shortcode or hook/filter. Ensure that: 1. The template where the language switcher is added is translated. 2. The pages where the language switcher should appear are translated and published. We suggest checking the following guides for detailed instructions:
If after ensuring all content is translated and published the issue persists, test with a standard theme to check for conflicts in your custom theme's coding.
Please note that the solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client's website is primarily in Hebrew, with English as a second language. In WooCommerce, the order confirmation email is sent in English instead of Hebrew for Hebrew users, although other automatic emails like order processing are sent correctly. Solution: Installing the WooCommerce Multilingual & Multicurrency plugin is mandatory for running the WooCommerce shop. You can add this plugin by going to Plugins → Add New → Commercial tab in your WordPress dashboard or by downloading it from your wpml.org account. Here is the link to the plugin: WooCommerce Multilingual & Multicurrency plugin. Additionally, for translating WooCommerce emails, please refer to this guide: How to Translate WooCommerce Emails. Ensure to backup your database before proceeding with these changes.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
