Problem: The client's website, which is multilingual, encountered an issue where product URLs in the French version were incorrect, leading to 404 errors. Solution: First, we suggested that the client tests the issue on a staging site using the default WordPress theme and only WPML and WooCommerce plugins enabled, ensuring all other plugins were disabled. This step was to isolate the problem and confirm it was not caused by a theme or another plugin. Upon further investigation, we discovered that the translation of the custom product base in French was incorrect. We corrected the base to match the other languages, which resolved the issue and the URLs began working correctly.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
