Problem: The client was unable to continue with auto translation due to an issue with credits. After reinstalling the plugin, the client could not retrieve the remaining credits to their WPML account. Solution: If you're experiencing issues with auto translation and credits, we recommend clicking on "Recheck my credits and continue translating" to refresh your credit balance. If this does not resolve the issue, please contact us for assistance. In this specific case, we located a total of 51950 credits and successfully moved them back to the client's WPML.org account. The client should now see a total of 171950 credits when checking their account at http://wpml.org/account/.
If this solution doesn't look relevant to your situation, please open a new support ticket at our support forum.
