Problem: The client is experiencing an issue where notifications from WPForms are sent in English, but not in the French version. This problem seems to be related to the Conditional Logic for email notifications in French, which are being rejected according to WPForms logs.
Solution: We recommended the following steps to troubleshoot the issue: 1. We provided a sandbox environment for the client to replicate the issue. 2. We instructed the client to log in to the sandbox, create a form in English, translate it, and test the notifications in both languages. 3. If the issue persisted, we asked for a step-by-step guide on how they reproduced the issue. 4. We provided a workaround suggested by our developers, which involves editing a specific line of code in the Notifications.php file of the WPForms Multilingual plugin. The client should first ensure they have a complete backup of their database and files. Then, they should comment out line 45 in the file by adding a double slash (
//
).
Please note that this solution might be outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket in the WPML support forum.
