Max Schreiner

Problem:
The client from EUROTEXT, a WPML translation partner, was unable to download XLIFF files for in-house translations as the files were not appearing in the 'Translations' or 'Translation Queue' after setting up a translation project in WPML Translation Management.

Solution:
We advised the client to ensure that the translators are properly set up and language pairs are assigned. This setup involves:
1. Setting up translators and assigning language pairs: https://wpml.org/documentation/translating-your-contents/#setting-up-translators
2. Assigning translation jobs to these translators: https://wpml.org/documentation/translating-your-contents/#assigning-the-translations-to-a-translator
3. Manually downloading XLIFF files: https://wpml.org/documentation/translating-your-contents/using-desktop-cat-tools/configuring-xliff-file-options/#manually-downloading-xliff-files

Additionally, we requested the client to provide debug information to better understand their setup and confirm if the user is set as a translator. This information helps in diagnosing issues related to user permissions and access.

If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum.