Problem: The client is unable to create a fully-functioning staging site replica of their production site using 'subdomain-like' URLs to distinguish languages without changing their hosting subscription. Solution: We recommend using the free version of the Duplicator plugin to clone the production site to a staging environment. After importing the site into the staging environment, the client should change the Language URL format to ensure it functions correctly. This approach avoids the need to upgrade the hosting plan.
If this solution does not apply to your situation, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum for further assistance.
Problem: The client was experiencing issues with saving and creating multi-language products with several hundred variations, which was taking a long time to complete. Solution: 1. We confirmed that the issue had been tested on a site clone and the changes were working. 2. We instructed the client to edit a specific file by navigating to "Plugins -> Plugin Editor" and overwriting the mentioned code lines, emphasizing the importance of making a backup before making any changes. 3. We informed the client that we could not provide an ETA for the release that includes these changes, as the priority might be lower due to the lack of similar reports from other clients. 4. We updated the files on the client's site and asked the client to try saving the product again, noting that it should now take around 30 seconds without getting "stuck".
If you're experiencing a similar issue, we recommend you try the steps mentioned above. However, please be aware that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us.
Problem: The client is experiencing an issue where a widget's title on their website is appearing in English instead of the correct language, despite the setup and translation of the widget seeming correct. Solution: 1. Navigate to WPML >> String Translation and click on the Translate texts in admin screens » link at the bottom of the page. 2. Search for the widget title text in the search box and enable the translation. 3. Return to the WPML >> String Translation page and add the translation. For more detailed instructions, please refer to our documentation:
The text for alternative languages for posts is not displaying correctly.
Solution:
The issue can be resolved by performing the following steps:
1. Navigate to WPML >> Languages > Links to translation of posts.
2. Click on the Pencil icon to Edit the language switcher.
3. Ensure to add the desired text in the “Text for alternative languages for posts:” input box in the English language and press the Save button.
4. Go to WPML >> String Translation page and search for the added text. Confirm the correct English language is assigned and the translation is accurate.
If the wrong language is assigned to the string from the WPML >> String Translation page, then please assign the correct language by following the provided documentation.
