Problem: The client needs to remove German and Greek languages and their content from their WordPress site, while keeping the site operational in English. They also need to delete duplicate photos from the removed languages. Solution: 1. Temporarily enable the German and Greek languages on your site. 2. Go to Posts, switch to the desired language (for example, German), select all posts, and delete them. 3. Empty the Trash to permanently remove them. 4. Repeat the same process for other post types and media files: go to Media → Library, switch to the relevant language, and bulk delete the items. For more detailed guidance on deleting translations, please refer to: https://wpml.org/faq/how-to-delete-the-translation-of-a-page/ To completely remove a language from your site, follow this guide: https://wpml.org/faq/how-to-completely-remove-a-language-from-your-site/ Before making any changes, we recommend creating a full backup of your site.
If this solution does not apply to your case, or if it seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if further assistance is needed.
Problem: The client reported that images were not displaying in the media library for secondary languages using WPML. Solution: 1. We recommended checking the Media Translation settings in WPML: * Navigate to WPML → Settings and ensure the option Automatically detect best options for translating image texts is turned on. 2. We advised sending content with media for translation: * Go to WPML → Translation Dashboard, select the posts or pages with the images, and send them for translation to include media texts like alt text, captions, and descriptions. 3. If these steps do not resolve the issue, we suggested further troubleshooting to check if media attachments are linked and synchronized across all language versions and to inspect for any plugin or theme conflicts. 4. We also provided a link to a known issue that might be relevant: https://wpml.org/errata/template-is-not-applied-to-translated-page/
If the solution provided does not resolve your issue or seems outdated, we recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: Jobs could not be loaded in the Translations queue. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Install the Adminer plugin on your site. 2. Run the following SQL query:
UPDATE wp_icl_translation_status SET status = 1 WHERE status = 2;
After executing these steps, the WPML >> Translations and WPML >> Translation Dashboard > Translation Jobs pages should load correctly. If the issue persists, please check which specific page or post you were trying to translate when the problem occurred.
Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: The client's logo does not show after translating their site using WPML. Solution: If you're experiencing this issue, we recommend the following steps: 1. Visit https://www.wpml.org/account/sites and delete the URL. Then, add it back to generate a new site key. 2. Navigate to Plugins -> Add New -> Commercial in your WordPress dashboard and click the link to unregister WPML from your site. You will then see the field where you can enter the new site key to re-register. 3. Switch to the secondary language using the top admin bar. 4. Go to Appearance → Editor and delete the translated template entry for the secondary language only. 5. Visit WPML -> Translation Dashboard and retranslate the template. If the translated page was created before the template translation finished, it might be stuck on the default template. In this case, resend/re-translate the page after the template translation is completed.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
