Problem: You are experiencing issues with the browser language redirect in WPML, where it redirects every time you try to view a page in a different language from the browser language, instead of just the first time. Solution: If you notice the issue resolves when switching to a standard theme, it suggests that the custom theme may be causing the problem. We recommend asking your theme developer to review and possibly comment out any custom functions related to redirecting that might be interfering with WPML's expected behavior. If you require further assistance with the custom code, consider hiring a professional from our list of recommended contractors at https://wpml.org/contractors/.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at our support forum.
Problem: If you're experiencing issues where some fields on an options page are not translating and the content reverts to the original language after trying to change it and save, we recommend the following steps. Solution: 1. Ensure you upgrade to the latest version of Advanced Custom Fields, but make sure to perform a full site backup before doing so. 2. Increase the
MaxInputVars
setting in your PHP configuration to 10000. For guidance on how to do this, please check this article: Setting the Max Input Vars Directive in an .htaccess file. 3. After making these changes, clear all types of caches on your site and check if the issue persists.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please do not hesitate to open a new support ticket at WPML support forum.
Problem: If you're experiencing issues where translated taxonomies are not appearing correctly when assigned to a post, even after translating them and assigning to a new post. Solution: We recommend updating the posts in the original language to refresh the translation settings. After updating the original post, please also update the translation to check if the issue still persists. If the problem continues, it might be necessary to further investigate the specific posts and categories involved.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please do not hesitate to open a new support ticket at WPML support forum for further assistance.
Problem: The client added a new language to their website, and while most content was automatically translated, some translations remained stuck in the translation queue. The client uses a pay-as-you-go system, so credit availability was not an issue. Solution: We recommended the client to first check their credit usage and any recent errors by following these steps: 1) Navigate to WPML>>Translation Management>>Tools tab to check the used credits for the month. 2) Go to WPML>>Support>>Advanced Translation Editor>>Error Logs to check for any recent errors. If no issues are found in these areas, we advised performing a full site backup and then following the workaround provided in a similar support ticket. You can find the workaround here: https://wpml.org/forums/topic/automatic-translation-stuck-9/#post-16009666
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
Problem: The client's server was experiencing halts due to a high database load caused by WPML queries. This was exacerbated by a custom query from another plugin that was not optimized and became even more resource-intensive when dealing with translated objects. Solution: We recommended that the client first take a backup of their site and database. Then, navigate to WPML > Support > Troubleshooting. Within the 'Clean up' section, run the synchronization options for posts, pages, products, etc. For more detailed instructions, visit our documentation on WPML Troubleshooting Options. If the issue persists after these steps, we advised the client to inform us for further assistance.
Please note that this solution might not be relevant if it's outdated or not applicable to your case. If the problem continues, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket in our support forum.
