Problem: After updating, the client noticed that translations for the 'head' and 'second head' pages disappeared. These pages were not appearing in the WPML Translation Dashboard despite being set as translatable. The client uses Elementor and manages translations frequently. Solution: 1. We recommended checking if the 'Pages (page)' post type is set to Translatable in WPML settings and using translation if available. 2. We advised the client to resend content for translation via WPML → Translation Dashboard and to use appropriate Dashboard filters while clearing filter states. 3. Since standard UI adjustments did not resolve the issue, we suggested directly inspecting the database for proper WPML language assignment and translation linkage for the affected pages. 4. We recommended using WPML troubleshooting tools to attempt a forced resync, such as 'Assign translation jobs to translators again' and 'Fix translation tables'. 5. If these steps do not resolve the issue, we advised escalating internally for specialized data repair or advanced diagnostics.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are trying to sync the menu on your site after translating it from English to French and then to Dutch. While the French menu displays correctly, the Dutch menu does not meet your expectations. Solution: We recommend editing the Dutch menu manually to ensure it meets your expectations. To do this, navigate to Appearance > Menus, select the header menu, and click on the pencil icon for Dutch. You will then be able to edit all items individually. For further guidance on translating menus, please visit our documentation: Translating WPML Menus.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please do not hesitate to open a new support ticket for further assistance.
Problem: The client was experiencing issues with modified translations not displaying correctly on the frontend, despite the backend showing them as fine. This problem was particularly evident with the header and footer elements created using ElementsKit and Elementor. Solution: 1. We suggested checking if the issue matched a known problem listed on our errata page: https://wpml.org/errata/elementor-translated-pages-show-stale-content-after-being-updated/ and applying the workaround provided there. 2. We advised the client to make a small change in the content of the header and footer in the original language, save these changes, and then update the translation. 3. We confirmed that the translations for the header and footer were correct after the client updated the translation of the menu and the footer.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum: https://wpml.org/forums/forum/english-support/
