Problem: The client was charged $25 on their credit card on February 3rd but could not find the transaction in their payment history.
Solution: We investigated the issue and discovered that the charge was for automatic translation credits used on the client's site. We provided the client with steps to locate the invoice: 1. Visit the Automatic Translation Invoices documentation. 2. Look under the section 'sites using Pay-as-you-go' to find the invoice. We also provided the invoice ID (ATE-718041) for reference.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If you're still experiencing issues, we recommend opening a new support ticket. We also highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us in the WPML support forum.
