maarten

Problem:
You are trying to manage translations on your site and have 5 items that remain in translation status.
Solution:
If you're experiencing this issue, we recommend you go to WPML → Support, click on the Troubleshooting link, and select "Cancel in-progress automatic jobs."

This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.

Problem:
The client took over a site and found that WooCommerce strings were incorrectly set to Zulu as the source language, which was causing issues with translating strings on the 'My Account' page in WooCommerce.

Solution:
1. We advised the client to check WPML > Languages to see if they could find and remove the Zulu language setting, as per the instructions in our documentation: https://wpml.org/faq/how-to-completely-remove-a-language-from-your-site/.

2. We suggested changing the default language of the strings to English if they were originally in English, following the steps provided in a similar support ticket: https://wpml.org/forums/topic/by-mistake-i-set-my-site-default-language-to-armenian-and-cant-change-it/#post-15274017.

3. We recommended using only WPML for translations and not multiple multilingual plugins. We also provided methods to find and translate strings that do not appear on the String Translation page, as detailed in our documentation: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/.

4. We requested temporary access to the site to investigate the issue further and provided instructions on how to safely provide this information.

5. After gaining access, we confirmed that all WooCommerce strings were marked as Zulu and provided steps to change the default language to English and translate the strings to Dutch.

6. We successfully updated all strings to have English as the default language and asked the client to confirm the changes on their side.

If the solution provided here does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket: https://wpml.org/forums/forum/english-support/.