Problem: The client reported an issue on their booking site where the total price for a booking period displayed correctly in English (the administrative language), but in Dutch, German, and French, it showed as the price per day, leading to incorrect tax and fee calculations. Solution: We identified that the Hotel Booking plugin used by the client was compatible with WPML. We recommended checking the translation of accommodation prices and ensuring all content was correctly translated. After the client updated the translations, the issue persisted, suggesting a possible minor bug. We then set up a Sandbox site for the client to test if the issue could be reproduced with a minimal setup. Upon translating the strings that showed the price per night, the issue was resolved. If you're experiencing similar issues, we recommend ensuring your booking plugin is compatible with WPML by checking here, and following the translation steps provided in the plugin's documentation, such as those for MotoPress Hotel Booking found here.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at here, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client reported that after migrating their site, additional languages (Dutch, French, and German) disappeared, and the settings menu showed a critical error preventing the addition of new languages. The language menu on the homepage also disappeared. Solution: We resolved the issue by performing the following steps: 1. Navigated to WPML->Support->Troubleshooting and ran the option to repopulate the icl_languages database table. 2. Went to WPML->Languages to add new languages and reactivated the previously used languages. 3. To reactivate the default English language, we inspected the element by right-clicking on the language box, then in the HTML code, we removed the attribute
disabled="disabled"
.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
