Problem: The client is experiencing issues with mixed language posts when transferring blogs between two sites using WP Import Export Lite and WPML Export and Import. Solution: If you're experiencing this issue, we recommend following these steps: 1. Ensure that the WPML add-on is installed on both websites and that you have followed our guide on WPML Export and Import. 2. When exporting, include related WPML data for posts. Use the following custom fields: -
_wpml_import_translation_group
: A unique value associating the default language content with its translations. -
_wpml_import_language_code
: The language code for each item. -
_wpml_import_source_language_code
: The original language code of the content (only necessary for translations). 3. Disable all non-WPML plugins and switch to the default WordPress theme. Trash and delete all existing posts on the target site, then import again with the correct settings. 4. If issues persist, consider exporting and importing images and taxonomies separately, ensuring all necessary fields are included and correctly mapped.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: If you're experiencing issues with adding a language widget to the menu bar in the Twenty Twenty-Four theme because the menu is disabled under Appearance, we can help. Solution: 1) The Twenty Twenty-Four theme does not support editing menus under Appearance -> Menus. Instead, you can edit the navigation template using the WordPress editor and add a language switcher block. We recommend following this guide: https://wpml.org/documentation/getting-started-guide/language-setup/language-switcher-options/#add-language-switcher-template. 2) Additionally, it appears that the WP memory limit needs to be increased for optimal performance with WPML. Although this is not directly related to your issue, increasing the memory limit can improve overall site performance. You can increase the memory limit by adding the following code to your wp-config.php file right before the /* That's all, stop editing! Happy publishing. */ line:
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: The client is using a shortcode for a language switcher on their website and wants to modify its appearance and functionality. Specifically, they want to make the font bold and remove the dropdown feature, displaying 'English' on the French site and vice versa. Solution: We recommend enabling the Custom Language Switchers option in WPML → Languages and then using the shortcode. You can customize the language switcher by clicking the Customize button. For detailed guidance, visit Enabling Custom Language Switchers. Additionally, consider creating a vertical language switcher as an alternative design. For more information, check out Vertical Floating Language Switcher.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is experiencing an issue where newly added colors to the Avada theme's global color palette are not being reflected in the translated version of the site. The main language is French, and the updates to the color palette are not appearing on the English translated pages. Solution: We have discovered that the Avada theme allows users to change Global Options for each language. It is possible that you are inadvertently using this feature. To ensure that the color palette is consistent across all language versions of your site, please follow the steps outlined in Avada's documentation: How to Set Different Global Options with WPML.
If this solution does not apply to your situation, or if it seems outdated, we recommend opening a new support ticket. We also highly suggest checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum.
