Problem: The client was experiencing an issue where the homepage translation in WPML was getting stuck with a gear icon and not completing, despite the job showing as completed. This was only happening on the homepage, and other pages were translating normally. The issue was observed when using the Avada Live Builder, and the client noted that the loader spun indefinitely when clicking 'Save', although the changes were saved upon refreshing.
Solution: We first attempted to clear any stuck translation jobs and ensured no automatic translation jobs were interfering. After confirming these settings were correct, we identified a PHP Fatal Error due to memory exhaustion as the root cause. We resolved the issue by increasing the memory limits in the 'wp-config.php' file with the following code:
After increasing the memory limit, we retranslated the homepage via WPML->Translation Dashboard, and the translation was successfully completed, indicated by a pencil icon.
If you're experiencing similar issues, we recommend checking your memory settings and ensuring they are sufficient for your site's demands. Additionally, if this solution does not resolve your issue or seems irrelevant due to different configurations or updates, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If problems persist, do not hesitate to open a new support ticket with us for further assistance at WPML support forum.
Problem: If you're experiencing issues where your WooCommerce product category URLs are being redirected to incorrect pages, and deactivating WPML String Translation resolves the issue, it might be related to the translation of URL bases. Solution: We recommend checking the translation of your URL bases in WPML. For instance, if your original URL is
https://site.com/product-category/chats/
and it redirects incorrectly, ensure that the '/product-category/' base has not been inadvertently translated. You can correct this in WPML → String Translation by setting the translation back to '/product-category/'.
This solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client is experiencing issues with mixed language posts when transferring blogs between two sites using WP Import Export Lite and WPML Export and Import. Solution: If you're experiencing this issue, we recommend following these steps: 1. Ensure that the WPML add-on is installed on both websites and that you have followed our guide on WPML Export and Import. 2. When exporting, include related WPML data for posts. Use the following custom fields: -
_wpml_import_translation_group
: A unique value associating the default language content with its translations. -
_wpml_import_language_code
: The language code for each item. -
_wpml_import_source_language_code
: The original language code of the content (only necessary for translations). 3. Disable all non-WPML plugins and switch to the default WordPress theme. Trash and delete all existing posts on the target site, then import again with the correct settings. 4. If issues persist, consider exporting and importing images and taxonomies separately, ensuring all necessary fields are included and correctly mapped.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: If you're experiencing issues with adding a language widget to the menu bar in the Twenty Twenty-Four theme because the menu is disabled under Appearance, we can help. Solution: 1) The Twenty Twenty-Four theme does not support editing menus under Appearance -> Menus. Instead, you can edit the navigation template using the WordPress editor and add a language switcher block. We recommend following this guide: https://wpml.org/documentation/getting-started-guide/language-setup/language-switcher-options/#add-language-switcher-template. 2) Additionally, it appears that the WP memory limit needs to be increased for optimal performance with WPML. Although this is not directly related to your issue, increasing the memory limit can improve overall site performance. You can increase the memory limit by adding the following code to your wp-config.php file right before the /* That's all, stop editing! Happy publishing. */ line:
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: The client is using a shortcode for a language switcher on their website and wants to modify its appearance and functionality. Specifically, they want to make the font bold and remove the dropdown feature, displaying 'English' on the French site and vice versa. Solution: We recommend enabling the Custom Language Switchers option in WPML → Languages and then using the shortcode. You can customize the language switcher by clicking the Customize button. For detailed guidance, visit Enabling Custom Language Switchers. Additionally, consider creating a vertical language switcher as an alternative design. For more information, check out Vertical Floating Language Switcher.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
