Problem: If you're experiencing issues where newly added logos on your English partner page are not appearing on the German translation, despite using the WPML plugin to translate the titles, this might be due to the settings used in your Advanced Custom Fields (ACF) Gallery field. Specifically, if your ACF fields were created with PHP using the parameter
'wpml_cf_preferences' => 3
, which means 'Copy once', new images added later are not automatically copied to translations. Solution: We recommend checking with the developer who defined the ACF fields and adjusting the setting to 'Copy' (1) instead of 'Copy once' (3) if you want the gallery content to always stay synchronized between languages. You can find more information here: Setting the translation preferences for ACF fields created using PHP code. After updating the setting, please also: 1. Sync the ACF fields again, if needed. 2. Make a small change to the page in the default language and save it. 3. Update/retranslate the page so the changes propagate to the translated version. This should ensure the gallery images are properly copied to the translated page. Additionally, since those ACF fields (gallery with logos) are created via PHP, update the images/logos directly in the PHP field definition where the ACF fields are registered. After that, make sure to sync the Local JSON so the field configuration stays consistent. Once the fields are updated in PHP and Local JSON is synced, follow the steps above to refresh the translations. If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum.
Problem: The client wants the button text to be translatable and the link to automatically adjust to the translated version of the page. They are unsure which translation preference to use for achieving this functionality. Solution: We recommend using the following approaches: 1. Set the translation preference to 'Translate' and use the Advanced Translation Editor to translate the URL. For detailed guidance, refer to how to translate URLs using the Advanced Translation Editor. 2. If you choose to use 'Copy Once', you can manually translate the button text and URL using the WordPress editor. However, for automatic URL adjustments and button text translations, using the 'Translate' option with the Advanced Translation Editor is the best approach. Additionally, you can follow the discussion and solutions provided in this forum thread: WPML filter hook for ACF fields link translations.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket.
If this solution does not apply or is outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket for further assistance.
Problem: The client was unable to display one image on a translated page, despite having translated all content, including images. The issue was suspected to be related to incorrect settings in the PHP file for image translation preferences. Solution: We recommended checking the translation settings for custom fields, specifically ensuring that images are set to COPY rather than 'Copy-once' or 'Translate'. For detailed guidance on setting the correct translation preferences for field types, we advised visiting the following documentation: Recommended Custom Fields Translation Preferences for ACF and WPML.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly at the WPML support forum.
