[Gelöst] Credits problem after moving site.

Hello,

I checked your account details, and would like to have the number of your Automatic Translation account ID. You can see that if you visit WPML > Support and click on the "Troubleshooting" link.

It seems there was a duplication of the ID, that's why you can't see your credits. I'll wait for your feedback.

Hello,

Thank you for sharing. Can you please check right now, if your credits are available? Let me know.

Best regards,

I escalated your ticket to our accounts team, so they can take a better look into what's going on. I'll get back to you as soon as I hear from them.

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to a testing site where the issue is replicated.

You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Maybe I'll need to replicate your site locally. For this, I’ll need to temporarily install a plugin called “Duplicator” or "All in One WP Migration" on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Let me know if this is ok with you.

IMPORTANT

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this:

versteckter Link

Hello,

Thank you for sharing. I made a test with the "Automotive" page and everything worked fine. I went to the pages tab, clicked at the eye symbol and accepted the translation successfully.

Can you please confirm if the issue is still happenning?

Something that might be causing this, is the meory you have set up on your website. I checked your debug info and noticed that your website doesn't have the minimum memory required for WPML to work. WPML requires a memory limit of at least 128MB while 256MB is recommended. See https://wpml.org/home/minimum-requirements/ for detailed information. You can set WP Memory Limit in your wp-config.php file by adding the following code:

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

See:

https://wordpress.org/support/article/editing-wp-config-php/#increasing-memory-allocated-to-php

for details. Increasing WP Memory may help improve the performance and sometimes also help resolving such issues.

Let me know if that helps.

Hello,

I apologize for the problems you are having with WPML. I'm doing my best to get a solution as quick as possible. Even though the problems might share a cause, since this one is a new one, I created a ticket for it:

https://wpml.org/de/forums/topic/split-cant-edit-translations/

This way, I can make sure that the issue will be resolved, and it also makes it easier for other users to find it, in case they're having similar issues. I'll answer you there as soon as I have new information.

Please mark this issue as resolved.