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Ce sujet est résolu. Voici une description du problème et de la solution.

Problem:
You are trying to add 80,000 credits to your website using the WPML plugin but encounter an error message stating 'Something went wrong, please try again later' when clicking the 'Add credits' button.
Solution:
We have manually assigned 80,000 credits to your site. It appears there was a key mismatch possibly due to the site being moved or copied in the past. If you are still unable to use the credits, you may need to register your site with a new key. If the credits are working as expected, the issue might have been a temporary server access problem.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

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Il est accessible à tous, toutefois seuls les clients de WPML peuvent y publier leurs messages. L'équipe du WPML répond sur le forum 6 jours par semaine, 22 heures par jour.

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Ce sujet contient 1 réponse, a 0 voix.

Dernière mise à jour par thomasB-220 Il y a 1 semaine et 3 jours.

Assisté par: Ilyes.

Auteur Messages
juillet 17, 2025 à 1:59 pm #17246369

thomasB-220

Background of the issue:
I am trying to add 80000 credits to my website using the WPML plugin. I have these credits available but encounter an issue when attempting to add them.

Symptoms:
When I click the button 'Add credits', I receive an error message: 'Something went wrong, please try again later'.

Questions:
Why can't I add credits to my website?
What does the error message 'Something went wrong, please try again later' mean?

juillet 17, 2025 à 9:29 pm #17248080

Ilyes
Supporter

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Hello,

Thank you for contacting WPML support team,

I have assigned 80.000 credits to lien caché

I see the site got copied/moved at some point in the past year, so maybe there was a mismatch in the key,

If you still cannot use the credits on your site, then you need to register it with a new key,

If it is working as expected, then this is a temporary server access issue,

Best,

juillet 18, 2025 à 7:37 am #17248852

thomasB-220

Perfect, thank your very much for this quick answer. It works.