Problem: You need to change the email address associated with your WPML account and transfer the account management to your client. Solution: To transfer the account to your client, follow the steps outlined in our documentation here: Transferring Account Renewals to Your Clients. This process will ensure that when the subscription is due for renewal, it will renew under your client's account instead of yours. You do not need to pay any additional fees for transferring the account. For any specific actions regarding your current account, such as changing the email address, please contact our Accounts team at hello[at]wpml.org, as we can only assist with technical issues.
If this solution does not resolve your issue or seems irrelevant, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problem: The client is experiencing issues with incomplete translations on their website, despite translating strings and plugins. Specific examples include placeholders and certain strings like 'Remember Me' not being translated into Romanian. Solution: 1. For PHP strings, such as placeholders modified in the theme's
functions.php
, ensure the correct use of translation functions. Replace
icl_translate()
with
__()
for compatibility with WPML's String Translation. 2. After modifying the code, translate the string using WPML's String Translation tool. For detailed guidance on translating PHP strings, visit Translating the Theme You Created. 3. For strings added via Elementor, directly edit the translated page using Elementor to ensure all texts are translated.
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum.
Problem: You are trying to translate 230 product categories automatically using WPML and want to maintain the hierarchy of these categories after translation. Solution: 1. To translate your product categories automatically, please follow the steps outlined in this guide. 2. To ensure the hierarchy of your product categories is maintained after translation, navigate to WPML -> Taxonomy Translation, select the taxonomy, and then click on the 'Sync the hierarchy' tab.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
