Problem: If you're experiencing an error at the last step of the WPML setup process where clicking the 'Finish' button results in an error message, it might be due to a conflict with other plugins. Solution: We recommend that you first search for existing solutions by using this custom search URL: Google Search. Additionally, consider disabling all non-WPML plugins after creating a full website backup to see if the issue persists.
If these steps do not resolve your issue or if the information seems outdated or irrelevant to your case, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket at WPML support forum for further assistance.
Problem: If you're experiencing issues on your mobile site where internal links and tour package links do not redirect to the correct translations, this might be due to specific configurations that differ between desktop and mobile versions. Solution: First, navigate to Appearance->Menus in your WordPress dashboard to check if you are using a separate menu for the mobile version. If so, ensure that this menu is also translated. If you're not using a different menu for mobile, check if you are using a template for the menu area and confirm that this template is translated as well. Since you are using Elementor, we recommend following our guide on how to translate Elementor templates with WPML.
If this solution does not resolve your issue or seems irrelevant due to updates or different configurations, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if the problem persists. You can do so at WPML support forum.
Problem: The client was unable to translate custom posts, custom post taxonomies, and templates using Crocoblock and Elementor Pro. Additionally, internal links were not working correctly in other languages, and custom taxonomies created with Crocoblock Jetengine were not appearing in the taxonomies translation section. Solution: We advised the client to ensure that custom taxonomies and post types are configured to be translatable in WPML settings. We provided documentation to guide them through this process:
The client managed to resolve the issue by updating the saved versions of their pages, which helped create the correct links. They also realized that WPML does not support Elementor's recent feature to add links into any container under its additional options. The client worked around this by adding the link into the text within the container and manually updated the menu translations to correct the links.
If you're experiencing similar issues, we recommend following the steps outlined above. However, please note that the solution might be irrelevant due to being outdated or not applicable to your case. If these steps do not resolve your issue, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket.
Problem: The client wants to set up their WPML site to automatically redirect visitors to the correct language URL based on the country they are located in, or to the default language if the specific language is not available for that country. Solution: We explained that WPML only offers redirection based on the browser's language, not geolocation. We provided a link to the documentation on how to set up automatic redirection based on browser language: https://wpml.org/documentation/getting-started-guide/language-setup/automatic-redirect-based-on-browser-language. For geolocation-based redirection, we recommended using a geolocation plugin and provided a link to our list of compatible plugins: https://wpml.org/plugin-functionality/geotargeting/. We also shared links to existing support tickets discussing similar topics:
Please note that the solution provided might be irrelevant due to being outdated or not applicable to your case. If so, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
